Junior Applications Engineer

SF Recruitment (Leicester); Dartford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Junior Applications Engineer to enhance laser cutting applications and provide customer support. This role requires an electrical or electromechanical engineering degree and up to 2 years of experience. Responsibilities include diagnosis of customer issues remotely and on-site, commissioning machines, and developing product knowledge. The successful candidate will spend time in the factory and occasionally visit customer sites for repairs.

Qualifications

• Degree in Electrical or Electromechanical Engineering.
• Up to 2 years' experience in a relevant field.
• Strong problem-solving and customer communication skills.

Responsibilities

• Develop and improve laser cutting applications.
• Provide phone-based customer support to diagnose issues.
• Travel to customer sites for repairs and commissioning.

Skills

Electrical Engineering

Electromechanical Systems

Customer Service

Education

Degree in Electrical/Electromechanical Engineering

Job description

Junior Applications Engineer
£30,000 - £35,000
Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:

• Developing and improving laser cutting applications
• Answering customer service calls and diagnosing problems remotely
• Working in our factory to commission new laser machines and support production and process development
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
• Few times a month, visiting customer sites to repair, maintain and commission laser machines

Key Responsibilities

• Responsible for developing and improving laser cutting applications
• Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
• When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
• Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
• Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems …