Junior Applications Engineer

SF Recruitment (Leicester); Birmingham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Junior Applications Engineer in Birmingham. The role involves developing laser cutting applications, providing customer support, and commissioning new machines. Ideal candidates will hold an electrical or electromechanical engineering degree with up to 2 years' experience. Responsibilities include diagnosing customer issues, on-site repairs, and gaining product knowledge of various laser systems. Competitive salary ranges from £30,000 to £35,000 annually.

Qualifications

• Up to 2 years' experience in engineering roles.
• Ability to develop and improve laser cutting applications.
• Experience in customer service and technical support.

Responsibilities

• Develop and improve laser cutting applications.
• Provide phone-based customer support for laser machines.
• Travel to customer sites for repairs and commissions.
• Commission new machines in the factory.

Skills

Motivated

Customer support

Technical problem-solving

Education

Electrical / Electromechanical Engineering degree

Job description

Junior Applications Engineer
£30,000 - £35,000
Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:

• Developing and improving laser cutting applications
• Answering customer service calls and diagnosing problems remotely
• Working in our factory to commission new laser machines and support production and process development
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
• Few times a month, visiting customer sites to repair, maintain and commission laser machines

Key Responsibilities

• Responsible for developing and improving laser cutting applications
• Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
• When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
• Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
• Learn and document the differences between legacy laser systems and new‑generation machines, their physical design, control systems …