Japanese Speaking - VIP Account Manager

MBG Digital Agency LTD; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

A global digital marketing agency is seeking a Japanese Speaking VIP Account Manager to manage high-value player accounts. You will build strong relationships with VIPs while providing exceptional service. The ideal candidate has at least 3 years of experience in iGaming VIP management and must be fluent in both English and Japanese. This fully remote position offers a competitive salary and flexible working arrangements.

Benefits

Global and dynamic work environment

Personal growth opportunities

Flexible working

Plenty of time off

Competitive compensation package

Qualifications

• Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations.
• Basic understanding of crypto tokens.
• Ability to communicate fluently in Japanese.

Responsibilities

• Handle high-value player accounts within a personal portfolio.
• Cultivate personal relationships with VIPs, ensuring exceptional experiences.
• Identify and retain existing players through tailor-made rewards and bonuses.

Skills

Top-level customer service skills

Analytical skills

Fluent in English

Fluent in Japanese

Proficiency in Excel

Job description

Overview

Japanese SpeakingVIP Account Manager

Remote

Full-time Contractor

Competitive package

About MBG Digital

MBG Digital is a global digital marketing agency specialising in iGaming. We work with leading online gaming brands to create bold, data-driven strategies that blend creativity, technology, and smart business thinking. From fiat to crypto, our partners trust us to help shape immersive, gamified experiences.

As a fully remote-first company, we thrive on creativity, collaboration, and innovation. With a strong focus on Web3, gamification, and seamless crypto integration, we don’t just follow trends, we lead them - setting new standards for growth, engagement, and player experience.

Job Description

We are excited to be on the hunt for a talented and motivated individual to join our team as a Japanese Speaking -VIP Account Manager.

In this role, you will be responsible for managing high-value player accounts within your personal portfolio. You\'ll build strong relationships with VIPs, ensuring their experience is always top-notch by providing personalized attention, addressing their queries promptly, and keeping them informed about new features and promotions. Your role will be pivotal in retaining existing players, identifying potential VIPs, and fostering brand loyalty.

Responsibilities

• Handle high-value player accounts within a personal portfolio.


• Cultivate personal relationships with VIPs, ensuring exceptional experiences.


• Serve as the first point of contact for VIP inquiries and issues.


• Identify and retain existing players through tailor-made rewards and bonuses.


• Report on portfolio activities and contribute to brand growth.


• Liaise with internal teams to address player requests and issues.


• Analyze player portfolio performance and identify new potential VIPs.


• Communicate special offers and promotions to VIPs.


• Stay updated on CRM/Community campaigns and industry trends.


• VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals


• Utilise Excel to analyse player data, track trends, and generate reports to support decision-making and VIP engagement strategies.

Requirements

• Top-level customer service skills, including an analytical view and anticipation of the player’s needs, in order to perform tailored and adequate follow-up on a continued basis.


• Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations.


• Fluent in English with excellent communication skills, both written and verbal.


• Ability to communicate fluently in Japanese


• Basic understanding of crypto tokens.


• Proficiency in Excel, including data analysis, reporting, and tracking player activity trends.

What’s in it for me?

• A global and dynamic work environment, working with some of the best industry talent in the world


• A company full of personal growth opportunities, where you\'ll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere


• A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!


• Flexible working. We\'re all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make MBGstand out from the crowd


• Rest and recharge with plenty of time off throughout the year


• A competitive compensation package, reviewed regularly

Equal Opportunities

MBG Digital is an equal opportunity employer welcoming applicants from all backgrounds.