Japanese-Speaking IT Engineer

Aston Martin F1; Silverstone; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious engineering firm is seeking a Japanese-speaking IT Engineer to provide exceptional IT support in a high-performance environment. This role involves delivering desktop support and ensuring effective communication with Japanese-speaking users. Key responsibilities include troubleshooting technical issues and supporting Active Directory. The position offers a competitive benefits package that includes a discretionary bonus, private healthcare, and professional development opportunities, along with modern facilities and a collaborative work environment.

Benefits

Competitive package

Discretionary bonus scheme

Private healthcare

Pension plan

Childcare benefits

Cycle-to-work scheme

Access to state-of-the-art facilities

Qualifications

• Fluency in Japanese and English, written and spoken.
• Experience with Microsoft Windows OS and Office Suite.
• Strong troubleshooting skills in IT hardware.
• Knowledge of ITSM and service delivery best practices.
• Familiarity with Active Directory and networking.

Responsibilities

• Deliver effective IT support for desktops, laptops, and mobile devices.
• Act as primary contact for Japanese-speaking users.
• Troubleshoot hardware and software issues.
• Support Active Directory administration.
• Document incidents using ITSM tools.

Skills

Fluent in Japanese and English

Strong knowledge of Microsoft Windows OS and Office Suite

Hands-on experience with IT hardware configuration and troubleshooting

Familiarity with ITSM platforms

Good understanding of Active Directory and networking fundamentals

Excellent problem-solving and communication skills

Ability to work independently and meet SLAs

Tools

ServiceNow

JIRA

IFS Assyst

VMware

Job description

Japanese-Speaking IT Engineer

Application Deadline: 10 December 2025
Department: IT
Employment Type: Permanent - Full Time
Location: Silverstone

Description

We are looking for a Japanese-speaking IT Engineer to deliver exceptional IT support across our high‑performance environment. This role will provide advanced desktop support and ensure seamless communication with Japanese‑speaking users and partners, helping maintain operational excellence across the team.

Key Responsibilities

• Deliver responsive and effective IT support for desktops, laptops, mobile devices, and peripherals.
• Act as the primary point of contact for Japanese‑speaking users and partners ensuring clear communication and timely resolution of issues.
• Troubleshoot hardware and software problems, escalating where necessary.
• Support Active Directory administration (user accounts, permissions, group policies).
• Assist with planned maintenance, upgrades, and patching of end‑user systems.
• Document incidents and resolutions using ITSM tools (e.g., ServiceNow, JIRA, IFS Assyst).
• Provide remote support for users across multiple locations.
• Collaborate with IT teams on escalations and small‑scale projects.
• Ensure compliance with IT security standards and assist with backup and recovery processes.

Skills, Knowledge and Expertise

• Fluent in Japanese and English (written and spoken).
• Strong knowledge of Microsoft Windows OS and Office Suite.
• Hands‑on experience with IT hardware configuration and troubleshooting.
• Familiarity with ITSM platforms and service delivery best practices.
• Good understanding of Active Directory and networking fundamentals.
• Excellent problem‑solving and communication skills.
• Ability to work independently and meet SLAs in a fast‑paced environment.
• Exposure to virtual environments (VMware, VDI) (desirable)

Benefits

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high‑performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle‑to‑work scheme, tech scheme, and car scheme.

You will also have access to our state‑of‑the‑art facilities at the AMR Technology Campus, featuring a new on‑site gym with fitness, spin and yoga classes, a bistro café, and restaurant.