IVA Services Team Manager

PayPlan; Grantham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading debt solution provider in Grantham is seeking an IVA Services Team Manager. In this role, you will lead and inspire a team of case officers to help clients navigate their debt solutions. Ideal candidates thrive in fast-paced environments and are passionate about making a positive impact in financial situations. The position offers a competitive salary of up to £33,000 with various employee benefits.

Benefits

Free on-site parking

Subsidised Gym Membership

Cycle to work scheme

Charity days

Access to in-house Financial Advisor

24/7 Employee Assistance Programme

Mental Wellbeing Platform

Health and Performance hub

Discounts on Highstreet stores

Qualifications

• Strong leadership and people management skills required.
• Understanding of debt solutions and financial regulations is essential.
• Must have excellent communication and interpersonal abilities.

Responsibilities

• Lead a team of IVA Services Case Officers.
• Manage team performance and set KPIs.
• Create a positive and supportive team culture.

Skills

Leadership and people management

Communication and interpersonal abilities

Attention to detail

Problem-solving skills

Proficiency in Microsoft Office

Job description

Location: Grantham (Onsite)

Shift Pattern: Differing shifts between 8-4 and 12-8 Monday to Friday (plus 1 in 4 Saturdays) on a rota basis

Salary: Up to £33,000

Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as an IVA Services Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.

Ready to join? Read on to find out more about this role.

Overview

What would you be doing as an IVA Services Team Manager here at PayPlan?

We’re looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Services Case Officers. An IVA Services Case Officer supports clients who have been referred by our assessment team, confirming that an Individual Voluntary Arrangement (IVA) is the most suitable solution for their needs. Once agreed, the Case Officer works closely with both the client and their creditors to set up the IVA, helping the client take those important first steps toward becoming debt-free.

Responsibilities

• Lead a team of IVA Services Case Officers, inspiring and developing team members to achieve individual and team results.
• Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
• Create a positive and supportive team culture, empowering individuals to succeed.
• Act as a key contact and liaison point for partners and suppliers.
• Implement and embed change management initiatives.
• Identify areas for improvement and make recommendations for positive change.
• Uphold Consumer Duty principles in daily operations.
• Champion continuous improvement and new ways of working at every opportunity.

About You

• Strong leadership and people management skills.
• A good understanding of debt solutions and financial regulations.
• Excellent communication and interpersonal abilities.
• A problem-solver with great attention to detail.
• Confident in handling challenging conversations around performance.
• Proficient in Microsoft Office.

About PayPlan

We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job—we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!

Take a look at our website here.

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Benefits

Working for PayPlan, you’ll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally.

Key Benefits Include

• Free on-site parking at all our office locations
• Subsidised Gym Membership with local gym
• Cycle to work scheme
• Referral scheme you can be rewarded for referring friends and family to join the team too!
• 2 charity days a year for our employees to use for a charity close to them
• Access to an inhouse Financial Advisor
• Access to our 24/7 Employee Assistance Programme
• Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
• Access to JAAQ at work a Mental Wellbeing Platform giving you access to videos and support whenever you need it
• Health Med Wellness Wellness and Performance hub
• Discounts on many Highstreet stores
• Enhanced benefits for long-serving employees, including additional holiday and much more

REF-223 669

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