ITSM Product Leader – FreshService & Automation

Deaf Unity; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading organization in technology services is seeking an experienced ITSM Platform Manager. This role involves defining and driving the ITSM platform's roadmap while managing supplier relationships and overseeing a small development team. The ideal candidate will have experience with FreshService or similar environments alongside a strong grasp of ITIL processes. The position offers a hybrid work model, ensuring operational efficiency and focusing on continuous service improvement.

Qualifications

• Proven experience in managing ITSM platforms.
• Ability to oversee supplier relationships and a development team.
• Strong focus on operational efficiency and service improvement.

Responsibilities

• Define and drive the ITSM platform's roadmap.
• Manage supplier relationships effectively.
• Oversee a small development team.

Skills

Experience with FreshService or similar environments

Strong understanding of ITIL processes

Job description

A leading organization in technology services is seeking a strategic ITSM Platform Manager. The role involves defining and driving the ITSM platform's roadmap, managing supplier relationships, and overseeing a small development team. Candidates should have experience with FreshService or similar environments along with a strong understanding of ITIL processes.

You will ensure operational efficiency and actively contribute to continuous service improvement, with a focus on delivering a seamless user experience. The position is based in the United Kingdom, with a hybrid work model.