ITSM Platform Specialist — ITIL-Driven, Hybrid Role

Northgate Public Services; Tees Valley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT service provider is seeking a Product Specialist for their ITSM platform, contributing to the design and optimization of services. This role entails both technical leadership and stakeholder collaboration, ideal for candidates with experience in platforms like Ivanti or ServiceNow. The position offers a hybrid work setup from either Chippenham or Hartlepool, emphasizing continuous improvement and innovation for ITIL-aligned solutions.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Proven experience managing an enterprise ITSM platform.
• Strong understanding of ITIL v4 practices and ISO20000 compliance.
• Ability to design technical solutions within ITSM tools.

Responsibilities

• Manage ITSM platform lifecycle from design to optimization.
• Configure workflows, dashboards, and reporting as needed.
• Collaborate with ITIL process owners for service delivery.

Skills

Technical expertise in ITSM

Stakeholder management

Analytical problem-solving

Configuration and design skills

Continuous improvement mindset

Education

ITIL v4 Foundation

Eligible for NPPV Level 3 + SC clearance

Tools

Ivanti

ServiceNow

BMC Remedy

Cherwell

Job description

A leading IT service provider is seeking a Product Specialist for their ITSM platform, contributing to the design and optimization of services. This role entails both technical leadership and stakeholder collaboration, ideal for candidates with experience in platforms like Ivanti or ServiceNow. The position offers a hybrid work setup from either Chippenham or Hartlepool, emphasizing continuous improvement and innovation for ITIL-aligned solutions.