IT Training Manager - IT Transformation, CRM, ERP

Experis - ManpowerGroup; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Senior IT Training Manager to lead the learning and development strategies necessary for transitioning to new digital technologies. The successful candidate will have proven experience in IT transformations, specifically in CRM/ERP systems, and will manage the design and implementation of training solutions. Responsibilities include collaborating with stakeholders, managing change adoption, and evaluating training effectiveness. This role requires travel across the UK and is based flexibly around London or West Midlands.

Qualifications

• Proven background in IT Transformations across CRM/ERP.
• Experience in designing and developing blended learning solutions.
• Ability to manage user adoption and stakeholder collaboration.

Responsibilities

• Build internal capability on a CRM/ERP programme.
• Design and oversee blended learning solutions.
• Act as a key driver for user adoption and smooth transitions.
• Collaborate with executives and department heads.
• Track KPIs and gather feedback for training effectiveness.
• Manage internal training staff and resources.

Skills

Leadership

Stakeholder Management

Change Management

CRM Implementation

Job description

Outside IR35, UK Travel will be Required, Base location is flex in around London or West Midlands, IT Training Manager, ERP, CRM Implementation, Salesforce, Dynamics, Oracle, IT Transformations, Capability building, Success Adaption of CRM systems, Operational Change.

We are looking to recruit Senior IT Training Manager with a proven background on working on IT Transformations across CRM/ Programmes. You will take responsibility for leading, planning, and executing the learning and development strategies required to support an organisation's transition to new digital technologies and business processes to ensure a business and operation success.

Core Responsibilities

• Build internal capability on a CRM / ERP programme – Proven background with success stories to draw on
• Designing and Developing Programs – Designs and oversees the creation of blended learning solutions, which may include e-learning modules, classroom training, workshops, and support materials (manuals, video libraries).
• Managing Change and Adoption – Acts as a key driver for user adoption, communicating the why behind changes and managing resistance to ensure a smooth transition across different departments and levels.
• Stakeholder Management – Collaborates with senior executives, IT specialists, and department heads to align training initiatives with overall business goals and technology strategy.
• Evaluating Effectiveness – Tracks key performance indicators (KPIs) and gathers feedback to measure the impact of training programs on performance and ensure the transformation delivers long‑term value and benefits.
• Resource Modelling – Manage the internal training staff and resources.

If this role sounds of interest please send me your CV for more details.