IT Technician, Ops Tech Solutions (OTS)

Amazon; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Tees Valley seeks an IT Support Technician to provide crucial support for IT systems at a logistics site. You will collaborate with colleagues and remote support teams to install, maintain, and resolve issues on IT infrastructure and end-user devices. The successful candidate will have experience in complex IT environments and a degree in Computer Science. This role offers mentorship and opportunities for career development alongside the latest technologies.

Benefits

Mentorship opportunities

Learning resources

Industry-recognised qualifications

Qualifications

• Experience working in complex IT environments or equivalent.
• Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role.
• Advanced proficiency in local language verbally and in writing.

Responsibilities

• Support local users by installing and fixing issues on the IT infrastructure.
• Manage tickets providing both first and second-line support.
• Provide proactive maintenance to maximise availability of IT equipment.
• Implement projects and deliver innovations with other IT Service colleagues.

Skills

Experience in complex IT environments

Proficiency in Microsoft Office

Communication with diverse stakeholders

Proficiency in networking infrastructure

Process improvement

Clear documentation

Education

Degree in Computer Science or related field

Job description

Job Overview

IT Technicians in Amazons Operations teams don't have traditional office roles—they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer crucial IT support. You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

Key Responsibilities

• Support local users by installing, supporting and fixing issues on the IT infrastructure, end‑user devices and applications.
• Manage tickets providing both first and second‑line support.
• Provide proactive maintenance to maximise the availability of all IT equipment.
• Implement projects and deliver innovations together with other IT Service colleagues.

A Day in the Life

From day one you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast‑paced environment this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.

Qualifications

• Experience working in complex IT environments or equivalent.
• Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role.
• Relevant experience of communicating with a wide range of stakeholders including peers and leadership.
• A valid driving licence.
• Advanced proficiency in local language verbally and in writing.
• A degree in Computer Science or another technical field.
• Experience in networking infrastructure.
• Experience in improving existing processes and procedures.
• Experience in developing clear and concise documentation.

Equal Opportunity Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Accessibility

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accessibility page for more information.