IT Technician Apprentice

Peta Ltd; Havant; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

An IT support provider is looking for an IT Technician Apprentice to aid schools with IT support. The role offers a hybrid working environment and includes extensive training over a 22-month program. Responsibilities include remote support, maintenance of IT systems, and assisting with equipment management. Applicants should have GCSEs in English and Maths, strong organizational and customer service skills, and a clean DBS record. This is a great opportunity to kick-start a career in IT.

Benefits

28 days holiday including Bank Holidays

Company pension scheme

Free parking on site

Expenses covered for staying away

Staying away bonus

Perkbox employee scheme

Fantastic progression opportunity

Qualifications

• Must have a clean DBS security record.
• Ability to manage time effectively.
• Follow Health & Safety rules and company procedures.

Responsibilities

• Provide remote IT support and shadow technicians.
• Assist with IT maintenance and manage support tickets.
• Aid school IT coordination and maintain AV equipment.

Skills

Good numerical and literacy skills

Excellent organisational skills

Good analytical/problem solving skills

Great customer service focus

Good communication and interpersonal skills

Education

GCSEs at grade 4/C or above in English and maths

Job description

About The Role

Are you looking to start your career in IT Support? Do you want to be part of an experienced team where you will develop new skills and knowledge in the IT industry? If the answer is YES, then this is the right opportunity for you.

PETA are proud to be working with Drift IT to support them with the recruitment of an IT Technician Apprentice.

This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!

Training to be provided

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role

• Remote IT support
• Shadow IT & AV technicians
• Work with network support
• Assist with IT maintenance
• Support Data Protection Act
• Help MD with daily routines
• Aid school IT coordination
• Maintain AV equipment
• Manage warranty process
• Install or reimage devices
• Follow access permissions
• Keep MIS info up to date
• Manage & close support tickets
• Handle quotes & purchases

General Requirements

• Provide great customer care
• Organise work & aid team
• Investigate varied issues
• Manage time effectively
• Follow Health & Safety rules
• Follow company procedures
• Maintain confidentiality
• Do duties as appropriate
• Attend required meetings

Why choose an apprenticeship with Drift IT Services?

Drift IT Services have been successfully recruiting and supporting apprentices to kick start their careers. Drift IT Services are committed to providing an extensive programme of training to help apprentices to learn how to deliver first class IT support.

Essential Skills

• GCSEs at grade 4/C or above in English and maths (or equivalent)
• A clean DBS security record
• Good numerical and literacy skills and good levels of computer literacy
• Excellent organisational skills with the ability to prioritise
• Good analytical/problem solving skills
• Great customer service focus
• Good communication and Interpersonal skills

About Us

Drift IT provide straightforward, innovative, and hassle-free IT support to education providers. They have an extensive client base of schools in the South East and over 20 years’ experience in the sector, providing a proactive, friendly approach to IT support that has been developed specifically with the needs of educators in mind. In 2025, Drift IT won the ‘best apprentice employer of the year’ in PETA’s annual apprenticeship awards. We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for apprenticeship provider of the year award for the last 2 years.

Company Benefits

• 28 days holiday including Bank Holidays
• Company pension scheme
• Free parking on site
• Any staying away expenses all covered plus staying away bonus
• Perkbox employee scheme
• Fantastic Progression Opportunity