IT Technician

Wychwood School; Oxford; On-site; GBP 26,000 - 29,000; Full time

Job summary

A co-educational school in Oxford seeks an IT Technician to maintain its IT infrastructure. The role involves installing, configuring, and troubleshooting IT equipment and systems while supporting exciting IT projects like the integration of VR and AI in classrooms. Candidates should have a good understanding of networks and systems, a commitment to safeguarding children, and a willingness to support a busy educational environment. Remuneration ranges from £26,000 to £28,500 with additional benefits including pension and meal provisions.

Benefits

Company Pension Scheme

Generous fee remission for children of staff members

Free meals during working hours

Qualifications

• Experience and qualifications in IT support are desirable.
• Conscientious attitude and loyalty to the school required.
• Flexibility to undertake additional tasks in a school environment.

Responsibilities

• Install, configure, upgrade and maintain IT equipment and systems.
• Support IT projects including new hardware and software roll-outs.
• Troubleshoot and resolve networking and hardware issues.

Skills

Basic understanding of computer networks

Software installation proficiency

Familiarity with operating systems

Troubleshooting skills

Good work ethic

Team player

Education

Qualification in an ICT related field

Job description

About Wychwood School

Wychwood School is a co‑educational day and boarding school for pupils aged 11‑18 set in the heart of Oxford. It is academically strong and pastorally outstanding, encouraging every pupil to be ambitious, aspirational and creative. The school values a family atmosphere, innovation, collaboration, creativity and leadership, aiming to inspire the great minds of tomorrow and foster a love for lifelong learning.

Nature of the Post

The IT Technician is responsible for a wide range of duties to maintain the smooth running of the school’s IT infrastructure. The post comes at an exciting time as the school rolls out personal devices to staff and students and integrates VR and AI into the classroom as part of an ambitious IT strategy.

Working Hours

• 08:00 – 16:00 Monday to Friday inclusive (some very occasional weekend work required to support school events or open days)
• 37.5 working hours per week with a 30‑minute unpaid lunch break per day

Reporting To

• Director of Operations and the Head

Working alongside

• Network Manager
• Other Support Team Staff

Remuneration

• £26,000 – £28,500 dependant on qualifications and experience
• 30 days annual leave plus bank holidays per annum (to be taken during school holidays)

Other Benefits

• Company Pension Scheme
• Generous fee remission for children of staff members
• Free meals can be taken at school during your working hours in term time

Responsibilities

• Installing, configuring, upgrading and maintaining IT equipment, systems, network infrastructure and services for users including staff, pupils and visitors
• Supporting IT projects including roll‑out of new hardware, software, network infrastructure and updates
• Troubleshooting, diagnosing and resolving issues within IT equipment and networking infrastructure including user error, hardware and software faults
• Taking pre‑emptive action to prevent common, recurring or predictable issues
• Monitoring helpdesk tickets and resolving user issues in a timely manner
• Communicating in a professional manner with all users, including staff and pupils, either face‑to‑face, over the telephone or via email
• Liaising with other school departments, in resolving issues, installing IT equipment, systems and services and in supporting IT projects
• Providing advice, guidance and training to users in relation to IT equipment, systems and services
• Experimenting, testing and evaluating new technology
• Maintaining the cyber security of school data, highlighting and challenging any risks as they are identified
• Creating and maintaining documentation including guides, procedural documentation, reports and asset registers
• Any other duties that your line manager sees fit, provided such duties are appropriate to your role
• Managing the maintenance of other IT operated through the network, e.g. telephone system, CCTV, website etc.

Qualifications

The IT Technician will be honest and reliable, a supportive team player, have a good work ethic, approach their work with a conscientious attitude, be loyal to the school, its ethos and Christian heritage, be flexible and willing to take on additional tasks related to the daily challenges of a busy school environment, and be committed to upholding all Health and Safety regulations in force. Experience and qualifications essential include a basic understanding of computer networks and systems maintenance, proficiency in software installation, familiarity with operating systems and troubleshooting. Desirable qualifications include practical experience of IT support and a qualification in an ICT related field.

Safe Working

Wychwood School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service (DBS) and online and open social media checks.