IT Technician

Identify Solutions; Caerphilly; Hybrid; GBP 29,000; Full time

Job summary

A technology support company in Wales is looking for an IT Engineer to provide exceptional technical support. This hybrid role offers up to £29,000 annually, along with bonuses and benefits. The ideal candidate will possess strong knowledge of Microsoft Office 365 and hardware troubleshooting skills. This position includes the chance to grow through a tailored training program. Interested candidates should submit their CV or contact the hiring manager for more details.

Benefits

Training programme

Qualifications

• Experience with Microsoft Office 365.
• Basic technical troubleshooting skills.
• Good understanding of hardware components.

Responsibilities

• Provide technical support to end-users.
• Install/configure software remotely.
• Troubleshoot client applications.

Skills

Strong working knowledge of Microsoft Office applications

Support and administer Microsoft Office 365 tenant accounts

Understanding of computer hardware

Troubleshoot IT networks

Job description

IT Engineer

Greater Cardiff - Hybrid working

Up to £29,000 per annum + bonus + benefits

Want to join a company that will support and fund a training programme designed specifically for you? Then read on!

Objective

To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.

To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.

Skills

• Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.
• Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.
• A strong understanding of computer hardware including but not limited to PCs, printers etc.
• A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure.

Tasks

• First point of contact for inbound enquiries (by telephone and email), providing immediate technical support and resolution where possible
• To install/configure software remotely to end-user workstations where required.
• To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.
• To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on