IT Technical Analyst

Tilt Recruitment; East Midlands; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading IT recruitment agency is seeking an IT Technical Analyst to manage IT services and infrastructure. Responsibilities include overseeing operations, managing vendor relationships, and implementing IT strategies. Ideal candidates have over 5 years of experience in IT operations, particularly with Windows Server, SQL, and networking. The role offers a salary of up to £45,000 with opportunities for career progression.

Benefits

Career progression opportunities

Great benefits

Hands-on role with real responsibility

Qualifications

• 5+ years experience in IT operations.
• Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking.
• Experience with Microsoft 365 administration and ERP systems.

Responsibilities

• Oversee the day-to-day delivery of IT services.
• Lead IT operations in line with ITIL best practices.
• Develop and implement IT operations strategies.

Skills

IT operations experience

Windows Server

SQL

Virtualization

Cisco Networking

ITIL knowledge

Education

ITIL certification

Cisco Networking (e.g. CCNA)

Microsoft certifications

Tools

Microsoft 365

ERP systems (Syspro ERP)

Job description

IT Technical Analyst Derbyshire c 45,000

Are you an experienced IT professional looking for a hands-on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects.

This is a varied and dynamic role where you ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the business.

The Role

As IT Technical Analyst, you will:

• Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption.
• Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management.
• Develop and implement IT operations strategies that support wider business objectives.
• Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms, networking, and cloud services.
• Maintain compliance with industry standards, regulatory requirements, and robust data security policies.
• Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements.
• Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives.
• Manage relationships with external vendors and IT service providers.

Key Requirements

• 5+ years experience in IT operations.
• Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred).
• Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable).
• Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies.
• Proven experience managing external vendors and IT contracts.
• A proactive, problem-solving approach with excellent team-building skills.

Desirable Qualifications

• ITIL certification.
• Cisco Networking (e.g. CCNA).
• Microsoft certifications.

What’s on Offer?

• Salary: Up to £45,000
• Career progression opportunities within a growing, established company.
• Great benefits
• A hands-on role with real responsibility, where you ll directly influence IT operations and business success.

If you are a driven and experienced IT Operations Engineer ready for your next challenge, we d love to hear from you.

Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.