IT Support Technician — Troubleshooter for Secure IT

Customs Support Group B.V.; Heybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tech support company located in the UK is looking for an IT Technician to join their dynamic IT & Tech department. The successful candidate will provide technical support and assistance, tackle hardware and software issues, and collaborate with team members to enhance the IT infrastructure. The role requires over two years of experience, strong communication skills, and a customer-focused approach. If you're passionate about technology and problem-solving, apply for this exciting opportunity.

Qualifications

• 2+ years of experience in IT support.
• A good level of numeracy and literacy.
• Relevant industry qualifications preferable.

Responsibilities

• Provide timely technical support for hardware and software.
• Conduct training sessions for computer issue resolution.
• Collaborate with IT team to troubleshoot complex problems.
• Respond to and prioritize help desk tickets with excellent service.
• Perform routine system maintenance tasks.

Skills

Strong communication

Organizational skills

Multitasking

Detail-oriented abilities

Customer-focused mindset

Education

Relevant industry qualifications

Tools

Windows operating systems

Microsoft 365 administration

Knowledge of cloud environments

Job description

A leading tech support company located in the UK is looking for an IT Technician to join their dynamic IT & Tech department. The successful candidate will provide technical support and assistance, tackle hardware and software issues, and collaborate with team members to enhance the IT infrastructure. The role requires over two years of experience, strong communication skills, and a customer-focused approach. If you're passionate about technology and problem-solving, apply for this exciting opportunity.