IT Support Technician

Prince Personnel; Telford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A forward-thinking manufacturing business in Telford is seeking an IT Support Technician. In this role, you will provide helpdesk support and assist in exciting tech projects while being mentored in professional development. Ideal for those looking to build a long-term career in IT, the position offers up to £27,000 per annum and operates Monday to Friday, 40 hours a week.

Qualifications

• Previous experience in an IT Support or Helpdesk role.
• Solid knowledge of Windows desktop and Microsoft 365 applications.
• A proactive problem-solver with strong communication skills.
• A team player who’s eager to learn and grow.

Responsibilities

• Delivering first- and second-line support to users across the business.
• Assisting with the installation and configuration of IT equipment.
• Managing and supporting hardware and software systems.
• Troubleshooting technical issues efficiently and effectively.
• Supporting wired and wireless networks.
• Administering Active Directory.
• Ensuring software licensing is up to date.
• Maintaining the IT asset register.

Skills

Problem-solving

Communication skills

Teamwork

Tools

Microsoft 365

Windows desktop

Job description

Overview

We’re excited to be supporting a forward-thinking manufacturing business in Telford that truly puts its people first. With a strong focus on innovation and continuous investment in the latest technology, this organisation offers a fantastic opportunity for an IT Support Technician to join a collaborative and future-focused team.

In this role, you’ll provide day-to-day helpdesk support while also having the chance to get involved in exciting tech projects that will stretch your skills and support your growth. The company is passionate about mentoring and professional development, making this a brilliant step for someone looking to build a long-term career in IT.

Area: Telford | Job type: Permanent | Salary: Up to £27,000 per annum (depending on experience) | Hours: Monday- Friday 40 hours per week | Reference: AA26631 | Date added: Tuesday, 2nd Sep 2025

Responsibilities

• Delivering first- and second-line support to users across the business


• Assisting with the installation and configuration of IT equipment


• Managing and supporting hardware and software systems


• Troubleshooting technical issues efficiently and effectively


• Supporting wired and wireless networks


• Administering Active Directory


• Ensuring software licensing is up to date


• Maintaining the IT asset register

Qualifications

• Previous experience in an IT Support or Helpdesk role


• Solid knowledge of Windows desktop and Microsoft 365 applications


• A proactive problem-solver with strong communication skills


• A team player who’s eager to learn and grow

Application process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.