IT Support Technician

Jago Consultants; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT support company in Redhill is seeking an experienced IT Support Technician to provide 1st and 2nd line support. The successful candidate will assist a variety of clients, resolving IT queries and managing projects. You should have 2-4 years of experience in IT support, excellent communication skills, and a passion for technology. This role offers a friendly work environment and various perks including a bonus scheme and annual leave.

Benefits

Bonus Scheme

20 days annual leave + bank holidays

Onsite free parking

Birthday and Christmas vouchers

Relaxed and friendly working environment

Qualifications

• 2-4 years experience in an IT Support Role.
• Full UK driving license.
• Outstanding telephone customer service experience.

Responsibilities

• Provide 1st and 2nd Line Support to clients.
• Handle client IT queries via telephone and email.
• Manage client projects such as data and email migration.

Skills

IT Support

Customer Service

Troubleshooting

Windows 10 & 11

Microsoft 365

Networking

Tools

Active Directory

Windows Server

TCPIP protocols

Job description

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Excellent opportunity for an experienced IT Support Technician looking to join a busy and growing team based in Redhill, Surrey. My client is a long-established IT support company providing a wealth of IT knowledge, hands on IT support, products, solutions and high quality service to meet business needs.

The successful candidate will provide 1st and 2nd Line Support to a variety of clients in and along Surrey. Joining this company will allow you to learn new technologies in a relaxed but professional environment. You will be involved in all aspects of support and where you can make a tangible contribution to the business by delivering high levels of service to a mix of internal and external clients.

• Handling client IT queries via telephone and email remotely
• Update clients on the progress of their query when first-contact resolution is not possible
• Manage client projects such as data and email migration
• Resolve software issues
• Desktop and laptop fixes
• Troubleshooting Windows 10 & 11, Mac OS
• Managing Active Directory and group policy
• Travelling to client sites when required
• Full UK driving license
• Knowledge of Microsoft 365
• Experience with Windows Server & Windows client operating systems
• Experience with Networks (LAN, WAN) Patch management and TCPIP protocols
• Familiarity with hardware of servers, desktops & laptops
• Knowledge of security systems (Anti-virus, firewalls)
• 2-4 years experience in an IT Support Role
• Outstanding telephone customer service experience
• Excellent communication skills and a passion for Technology.
• Monday to Friday 8:30am – 17:30pm
• Bonus Scheme
• 20 days annual leave + bank holidays
• Onsite free parking
• Birthday and Christmas vouchers
• Relaxed and friendly working environment