IT Support Technician

Elevate Technology Group Ltd; Heage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A renowned global construction company in Belper, Derbyshire is seeking an enthusiastic IT Support Technician to provide 1st and 2nd line support. The ideal candidate will troubleshoot IT issues, set up new accounts and devices, and assist with system upgrades. This is a fantastic opportunity for IT professionals looking to grow their careers in a dynamic environment, offering a salary between £25,000 - £30,000 plus benefits.

Benefits

25 Days Holiday (+BH)

Private Healthcare

Private Pension

Company Bonus

Qualifications

• Solid foundation in IT support.
• Enthusiastic and hands-on approach.
• Desire to learn and grow in a professional environment.

Responsibilities

• Provide 1st and 2nd line support to internal users across multiple sites.
• Troubleshoot and resolve hardware, software, and network issues.
• Set up and configure new user accounts and devices.
• Assist with system upgrades and project rollouts.
• Maintain accurate records using the IT ticketing system.
• Escalate complex issues to the infrastructure team as needed.
• Support the IT team in ensuring secure and efficient operations.

Skills

Windows 10/11

Microsoft Office 365 Suite

Active Directory

Basic networking

Office 365 - Teams, Exchange, SharePoint

Printer and peripheral support

Experience with remote support tools

Exposure to Intune or Azure

Job description

Overview

Job Title: IT Support Technician
Location: Belper, Derbyshire
Salary: £25,000 - £30,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more!

Position Overview: We are looking for an enthusiastic IT Support Technician to join a renowned, global Construction Company based in Belper, Derbyshire. This is a fantastic opportunity for someone with a solid foundation in IT support who is looking to grow their career in a supportive and dynamic environment.

Responsibilities

• Provide 1st and 2nd line support to internal users across multiple sites
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure new user accounts and devices
• Assist with system upgrades and project rollouts
• Maintain accurate records using the IT ticketing system
• Escalate complex issues to the infrastructure team as needed
• Support the IT team in ensuring secure and efficient operations

Technical Skillset

• Windows 10/11, Microsoft Office 365 Suite
• Active Directory - password resets, user management
• Basic networking - DNS, DHCP, TCP/IP
• Office 365 - Teams, Exchange, SharePoint
• Printer and peripheral support
• Experience with remote support tools
• Any exposure to Intune or Azure is a bonus

Qualifications

• As listed in Technical Skillset above

If you\'re an IT professional with a hands-on approach and a desire to learn and grow in a busy, professional environment, we encourage you to apply! Join a global business where your contribution matters and your career can move forward.