IT Support Technician

HM/Jessop/IRS/Arabian/Germanisher Lloyd/Velosi; Exeter; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent legal firm located in Exeter is seeking an IT Support Technician to provide first-line technical support. This full-time, permanent role involves troubleshooting IT issues, assisting with hardware/software rollouts, and supporting development projects. Ideal candidates will have at least 3 years of experience in IT support, strong communication skills, and relevant qualifications such as A Level IT or Computing. Opportunities for hybrid working after initial onboarding are available.

Benefits

Training and development opportunities

Supportive work culture

Qualifications

• At least 3 years of experience in an IT support role.
• Ability to work as part of a team and independently.
• Strong expertise in troubleshooting IT issues.

Responsibilities

• Provide first-line technical support and manage helpdesk tickets.
• Assist with the roll-out of new hardware and software.
• Support the Head of IT with development projects.

Skills

Understanding of IT systems

Communication skills

Problem-solving

Teamwork

Education

A Level IT or Computing

BTEC Level 3 Diploma in IT

Tools

Microsoft Active Directory

Microsoft Windows 11

Microsoft Office 365

Microsoft Teams

Microsoft Exchange Online

Job description

Overview

Exeter, Devon

Are you knowledgeable about IT and have the communication skills and enthusiasm to pass that on? If so, read on.

With offices in Exeter, Teignmouth, and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team, working from their Exeter office on a full-time, permanent basis, for 36.25 hours per week.

With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally.

What Youll Be Doing

Working in our IT Team, you will be providing first-line technical support, dealing with helpdesk tickets and troubleshooting issues. You will also assist with the roll-out of new hardware and software, provide end-user IT training and other tasks to help ensure the firms IT systems run smoothly.

You will also provide support to the Head of IT with development projects, including management/administration of the firms in-house software and databases and evaluate and test new hardware and software products before they are rolled out.

What Were Looking For

We’re looking for someone who can work as part of a team and also tackle challenges independently.

Previous experience in an IT Support role would be desirable, preferably in the legal sector.

What Youll Have

The work of the IT Team is fast-paced and, oftentimes, sensitive, so you will need to be able to prioritise your tasks and work efficiently and with accuracy at all times. You will also be methodical and be able to identify and troubleshoot problems.

Communication skills are key to this role, and it’s important you are able to speak to people on a level they will understand to help them with IT problems.

Previous IT support/service desk/helpdesk experience (at least 3 years) is essential.

It is essential that you can show us that you:

• Have a keen aptitude and interest in IT
• Have the ability to plan, organise and analyse your own work
• Can maintain effective personal relationships
• Can work within a team and independently
• Have at least one qualification in IT at A Level (or equiv.) or higher, such as:

• A Level IT or Computing
• BTEC Level 3 Diploma in IT, Computing or Technical Support
• BTEC HND or HNC Diploma in IT or Computing

Experience In

• Microsoft Active Directory
• Microsoft Windows 11
• Windows Server 2019/2022
• Microsoft Exchange Online
• Microsoft Office 365
• Microsoft Teams
• Microsoft SharePoint
• Mimecast

It Would Be An Advantage If You Have

• Previous experience working in a law firm
• Previous experience of SOS Connect legal software and BigHand digital dictation
• 1 year or more of experience working in an IT support role

And Previous Experience With

• LAN/WAN Networking
• Citrix
• Sophos
• Mobile Device Management

We are open to considering applicants who meet the requirements of the role and who are looking for a hybrid working arrangement. Initially, you will be office-based in Exeter to help you familiarise yourself with the team, our work, and the support available to you.

What We Have

We believe that our people are our most important asset, and are committed to supporting our teams, cultivating a healthy culture of challenge and expectation with support and care. We invest in our teams and our infrastructure to ensure that we attract and retain talented staff and are committed to giving all colleagues the opportunity to reach their full potential, with a real focus on training and development.

Our values: high-quality work, healthy growth and happy teams are at the heart of everything we do. Find out more about our vision and values, commitment to colleague wellbeing, and colleague benefits on our website.

Other organisations may call this role Helpdesk Technician, 1st Line Support Technician, 2nd Line Support Technician, IT Support Engineer, IT Support Analyst, IT Service Delivery Technician, Desktop Support Technician, or IT Technician.

The closing date for this role is the 10th February 2026.

Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you develop your career as an IT Support Technician with Tozers Solicitors, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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