IT Support Technician

Premier Group Recruitment; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A small IT Consultancy based in Maidstone is seeking a 2nd Line Support Engineer to provide technical assistance and support to its clients. This office-based position requires excellent communication and customer service skills, along with technical proficiency in PC/Laptop builds, software configuration, and familiarity with Microsoft products. Candidates must have a full UK driving license for occasional local client visits. Join a dedicated team in a permanent role with competitive salary.

Qualifications

• Excellent communication skills required.
• High level of customer service skills necessary.
• Experience in hardware PC and laptop builds needed.
• Knowledge of software configuration, design, and installs.
• Familiarity with Exchange and Microsoft 365 Active Directory is a must.
• Experience with Intune configuration and management is required.
• Understanding of Azure environments is preferred.
• Virtualization technologies knowledge (Hyper-V) is necessary.
• Networking knowledge (switches, routers, VLANs) is essential.
• Strong documentation skills are required.
• SharePoint knowledge is preferable.
• Scripting knowledge (PowerShell) is a bonus.
• Ability to troubleshoot hardware effectively is necessary.

Responsibilities

• Provide technical support to clients as required.
• Manage and troubleshoot IT systems and networks.
• Install and configure hardware and software.
• Document all support interactions for future reference.

Skills

Excellent communication skills

High level of Customer Service skills

Hardware PC and Laptop builds

Software configuration design and installs

Exchange and Microsoft 365 Active Directory

Experience of Intune configuration and management

Experience with Microsoft Azure environment

Understanding of virtualization technologies (Hyper-V)

Excellent understanding of networking (switches, routers, VLANs)

Excellent documentation Skills

Good Knowledge of SharePoint

Knowledge of scripting tools (PowerShell)

Good knowledge of troubleshooting hardware

Full clean driver license

Job description

Job Description

2nd Line Support Engineer

Salary: 35000 - 40000

Location: Maidstone

About the Role

Our client is a small IT Consultancy who are looking to hire a 2nd Line Support Engineer on a permanent basis.

This is working for an IT Consultancy the company is based in Maidstone and the role is office based with the occasional client visit who are all local but you would need to have access to a car and a Full UK licence.

Skills Required

• Excellent communication skills
• High level of Customer Service skills
• Hardware PC and Laptop builds
• Software configuration deign and installs
• Exchange and Microsoft 365 active directory DNS DHCP etc.
• Experience of Intune configuration and management
• Experience with Microsoft Azure environment and systems
• Understanding of virtualization technologies (Hyper-V)
• Excellent understanding of networking switches routers VLANS Wireless etc.
• Excellent documentation Skills
• Good Knowledge of SharePoint
• Knowledge of scripting tools (PowerShell)
• Good knowledge of troubleshooting hardware including UPS NAS Printers
• Full clean driver license

Whats next

If this sounds like it could be worth a conversation then apply today and well aim to be in touch shorty.

For more information about this role please apply or email Perry Flynn who will be able to provide more details on the opportunity.

Many thanks, Premier Group

Required Experience:

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience: years

Vacancy: 1