IT Support Technician

Major Recruitment North West Perms; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT support recruitment agency is seeking an IT Support Technician for an on-site role in Haydock, St Helens. You'll provide crucial technical support for a busy team, handling everything from hardware troubleshooting to managing user accounts. If you're looking for a challenging role where you can use your problem-solving skills and gain experience with modern technology, this position offers that opportunity. Candidates should have strong communication skills and knowledge of Windows OS and Microsoft 365.

Qualifications

• Decent experience in an IT Support or Helpdesk role.
• Solid knowledge of Windows OS, Microsoft 365, and everyday business applications.
• Strong troubleshooting skills and a logical approach.

Responsibilities

• First-line technical support across Windows, Microsoft 365, and mobile platforms.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring PCs, printers, and peripherals.
• Managing user accounts and permissions in Active Directory.
• Monitoring and maintaining servers, switches, and firewalls.

Skills

IT Support experience

Windows OS knowledge

Troubleshooting skills

Networking basics (TCP/IP, DNS, DHCP)

Clear communication skills

Education

CompTIA A+, Microsoft, or ITIL (preferred)

Job description

Overview

IT Support Technician - Haydock, St Helens (on-site)

"You want a role where you actually get to fix things, not just log tickets… right?"

If you're working in IT Support right now but feel stuck doing the same resets and password unlocks, this could be the move that gives you more ownership, more variety, and a real chance to grow your skills.

In this role, you'll be the person colleagues rely on. You'll get hands-on with hardware, networks, Microsoft 365, servers, and security - not just basic helpdesk tasks. If you enjoy solving problems properly (rather than escalating everything), you'll feel right at home here.

What you'll be doing (and why you'll enjoy it)

You'll support a busy on-site team at the Haydock operation, helping keep their technology running smoothly so they can do their jobs. It's varied, practical, and genuinely valued by the people you help every day.

• First-line technical support across Windows, Microsoft 365 and mobile platforms
• Troubleshooting hardware, software and network issues
• Installing and configuring PCs, printers and peripherals
• Managing user accounts and permissions in Active Directory
• Monitoring and maintaining servers, switches and firewalls
• Supporting remote users, including VPN connectivity
• Onboarding and offboarding: device setup, access provisioning, documentation
• Keeping IT stock organised and controlled
• Testing new technology and helping introduce improvements across the business

If you enjoy getting stuck in - not just raising tickets - you'll thrive here.

Is this you?

You'll be a good fit if you have :

• Decent experience in an IT Support or Helpdesk role
• Solid knowledge of Windows OS, Microsoft 365 and everyday business applications
• Strong troubleshooting skills and a logical approach
• A good understanding of networking basics (TCP / IP, DNS, DHCP)
• Clear communication skills and a helpful, patient manner
• Certifications like CompTIA A+, Microsoft, or ITIL would be a bonus - but they're not essential.

Where you'll be working

This role is fully on-site in Haydock (St Helens), supporting a friendly, busy team who rely heavily on the IT function. You'll be part of a stable business with modern systems and ongoing investment in technology.

What next?

Apply today or get in touch if you'd like to know more.

INDEP