IT Support Technician

Integral Recruitment Ltd; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A forward-thinking education-focused organization in the UK seeks an IT Support Technician to provide essential technical support across multiple sites. Ideal candidates will have hands-on experience in IT support, strong communication skills, and a passion for helping others. The role offers a competitive salary, excellent benefits, and opportunities for career growth in a supportive team culture.

Benefits

Up to 31 days holiday (plus bank holidays)

Local government pension scheme

Fully funded training and certifications

Qualifications

• Some hands-on experience in IT Support, ideally within the education sector.
• Strong communication skills and helpful attitude.
• Access to own car is preferred for local travel.

Responsibilities

• Supporting the smooth running of IT systems in education.
• Providing technical support in classrooms and deskside.
• Helping staff and students with IT and AV equipment.
• Setting up and maintaining devices.
• Installing and updating software.
• Diagnosing and resolving hardware/software issues.
• Collaborating with IT service desk team.

Skills

IT support experience

Communication skills

Solutions-focused attitude

Interest in AV equipment

Tools

Microsoft certifications (e.g., MCDST, MCP)

Job description

Overview

IT Support Technician
£30,000 + Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pension) – Coulsdon / Croydon, CR5; some local travel required, own car preferred

Are you passionate about technology and great with people?

We're working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community. Due to continued growth, they’re looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team.

You will already have some experience of providing IT support in a user-facing environment, ideally within the education sector, and you will be looking to progress your career within a large organisation with 50+ sites across the UK.

Alongside a competitive salary, you’ll benefit from up to 31 days holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications.

Responsibilities

• Supporting the smooth running of IT systems to help teaching and learning, run efficiently
• Providing technical support both in classrooms and deskside across a number of local sites
• Helping staff and students with their use of IT and AV equipment
• Setting up and maintaining PCs, Macs, and other devices
• Installing and updating software, managing access rights, and keeping systems secure
• Diagnosing and resolving hardware/software issues
• Collaborating with the wider IT service desk team to share knowledge and offer training

What we’re looking for

• Some hands-on experience in IT Support, in a user-facing environment, ideally within the education sector.
• Strong communication skills and a helpful, solutions-focused attitude
• Interest or experience in audio-visual (AV) equipment is a bonus
• Any Microsoft or IT certifications (e.g. MCDST, MCP) are a bonus
• A full UK driving licence and access to your own car is preferred due to some local travel required

Why join?

• Be part of a respected, national organisation making a real difference in education
• Enjoy a structured career path and real opportunities to grow
• Access industry-recognised training, all fully funded
• Benefit from generous holiday, pension, and a supportive team culture

If you’re ready to take the next step in your IT career we’d love to hear from you.

Apply today and start making a difference!

Integral Recruitment is acting as an employment agency in regard to this vacancy.