IT Support Team Lead: Elevate End-User Tech

Medigold Health; Northampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare service organization in Northampton seeks an IT Support Team Leader to manage and mentor the IT support team. This role involves overseeing helpdesk operations, ensuring effective support solutions, and fostering a customer-centric environment. The ideal candidate has extensive experience in IT support, exceptional problem-solving skills, and a proven track record in leadership. Benefits include 31 days of holiday and access to various health and wellbeing programs.

Benefits

31 days holiday, increasing with service

Pension Scheme

Health Cash Plan

Cycle to work scheme

Qualifications

• At least 1 year of experience in a leadership role.
• Minimum 3 years of IT Support experience.
• Strong understanding of PC Hardware and Operating Systems.
• Demonstrative verbal and written communication skills.

Responsibilities

• Drive performance of the IT team ensuring fast solutions.
• Mentor team members and improve workflows.
• Manage helpdesk ticketing system and ensure SLA adherence.

Skills

Team Leadership

IT Support

Technical Problem-Solving

Communication Skills

Education

NVQ Level 3 in IT or equivalent

Job description

A healthcare service organization in Northampton seeks an IT Support Team Leader to manage and mentor the IT support team. This role involves overseeing helpdesk operations, ensuring effective support solutions, and fostering a customer-centric environment. The ideal candidate has extensive experience in IT support, exceptional problem-solving skills, and a proven track record in leadership. Benefits include 31 days of holiday and access to various health and wellbeing programs.