IT Support Supervisor — Lead, Resolve & Improve IT

TaskUs; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading outsourcing company in Greater London is seeking an IT Supervisor to oversee the IT Support team and ensure exceptional service for internal customers. This role demands at least 5 years of IT support experience, with proven supervisory skills and MCDST certification. Key responsibilities include managing team performance, providing expert technical support, and collaborating with internal departments to resolve IT issues. This position promises a dynamic work environment that prioritizes both service quality and employee wellness.

Benefits

Competitive salaries

Comprehensive benefits packages

Supportive work culture

Qualifications

• Minimum 5 years IT support experience in supervisory capacity.
• MCDST Certification required.
• Fluency in English, both oral and written.

Responsibilities

• Oversee the performance of IT Support personnel.
• Provide direction and supervision to IT Support Team.
• Conduct performance reviews of IT Support Specialists.
• Ensure excellent customer service and escalate issues as necessary.

Skills

Technical writing

Time management

Customer orientation

Problem-solving

Education

Bachelor’s Degree in IT or related field

Job description

A leading outsourcing company in Greater London is seeking an IT Supervisor to oversee the IT Support team and ensure exceptional service for internal customers. This role demands at least 5 years of IT support experience, with proven supervisory skills and MCDST certification. Key responsibilities include managing team performance, providing expert technical support, and collaborating with internal departments to resolve IT issues. This position promises a dynamic work environment that prioritizes both service quality and employee wellness.