IT Support Supervisor — Drive Desktop Excellence

Europa Worldwide Group; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics and supply chain company in Long Eaton seeks an IT Supervisor to oversee IT support activities and ensure top-notch customer service. The ideal candidate must possess a Bachelor's degree in a related field and have at least 5 years of supervisory IT support experience. Strong skills in communication, technical writing, and problem-solving are essential. This role offers a chance to manage a dedicated team and drive compliance within IT processes, making it pivotal for the organization.

Qualifications

• Minimum of 5 years IT support experience in a supervisory capacity.
• MCDST Certification is required.
• Knowledge of I.T. systems, installation, configuration, maintenance, and repair.

Responsibilities

• Develop and manage effective working relationships with other departments.
• Provide direction and leadership to the IT Support Team.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations ensuring excellent customer service.
• Provide expert technical support and training.

Skills

IT support experience

Technical writing

Project management

Analytical skills

Excellent communication skills

Problem-solving skills

Education

Bachelor’s Degree in ECE/Computer Engineering/Computer Science/Information Technology

Job description

A leading logistics and supply chain company in Long Eaton seeks an IT Supervisor to oversee IT support activities and ensure top-notch customer service. The ideal candidate must possess a Bachelor's degree in a related field and have at least 5 years of supervisory IT support experience. Strong skills in communication, technical writing, and problem-solving are essential. This role offers a chance to manage a dedicated team and drive compliance within IT processes, making it pivotal for the organization.