IT Support Specialist — Onsite & Remote

Red Sky Personnel Ltd; Kidlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing solutions company based in the UK is seeking an IT Support Technician to provide essential first-line support. The successful candidate will handle technical queries for desktop and server issues, maintain hardware and software inventory, and liaise with external service providers. Strong experience with Windows systems and excellent problem-solving skills are crucial for this role, ensuring operational efficiency and minimal disruption. Join a dynamic team and enhance your IT support expertise in a rewarding environment.

Qualifications

• Experience supporting Windows-based desktops and servers.
• Familiarity with diagnostic and problem-solving skills.
• Understanding of networking principles including TCP / IP, DNS, and DHCP.

Responsibilities

• Serve as the first point of contact for all helpdesk queries.
• Install, configure, and maintain desktop and laptop computers.
• Resolve technical issues using the internal helpdesk system.

Skills

Strong experience supporting Windows-based desktops

Excellent diagnostic and problem-solving skills

Confident using Windows Desktop (Enterprise)

Familiarity with ITIL practices

Basic understanding of networking principles

Tools

Ticketing / Helpdesk tools

Microsoft Office

Google Workspace

Job description

A leading staffing solutions company based in the UK is seeking an IT Support Technician to provide essential first-line support. The successful candidate will handle technical queries for desktop and server issues, maintain hardware and software inventory, and liaise with external service providers. Strong experience with Windows systems and excellent problem-solving skills are crucial for this role, ensuring operational efficiency and minimal disruption. Join a dynamic team and enhance your IT support expertise in a rewarding environment.