IT Support Specialist – Onsite, On-Call & Growth Path

Cathcart Technology; Scotland; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic tech company in Scotland is seeking an IT Support Technician to join their growing support team. You will troubleshoot Microsoft environments and support Internet technologies, taking ownership of customer tickets. The role offers a competitive salary between £25,000 and £30,000, along with quarterly bonuses, healthcare, pension, and additional benefits. This is a hybrid role based in Glasgow, requiring onsite presence and flexibility in working hours.

Benefits

Quarterly bonus opportunities

Health insurance

Pension plan

22 days holiday plus statutory public days

Funded certifications with exam leave

Onsite parking

Qualifications

• Previous experience in an IT helpdesk or support role.
• Strong communication and customer-facing skills are essential.
• Experience with end-user troubleshooting in Microsoft environments.

Responsibilities

• Troubleshoot Microsoft environments and Internet issues.
• Support cloud and UC technologies.
• Take ownership of tickets and work with customers.

Skills

IT Helpdesk experience

Strong communication skills

Knowledge of Internet technologies

Experience with Microsoft operating systems

Familiarity with UC or Microsoft Teams Direct Routing

Good time management

Ability to work independently

Valid driving licence

Job description

A dynamic tech company in Scotland is seeking an IT Support Technician to join their growing support team. You will troubleshoot Microsoft environments and support Internet technologies, taking ownership of customer tickets. The role offers a competitive salary between £25,000 and £30,000, along with quarterly bonuses, healthcare, pension, and additional benefits. This is a hybrid role based in Glasgow, requiring onsite presence and flexibility in working hours.