IT Support Specialist – Helpdesk & Desktop Engineer

Natixis; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services company in Greater London seeks an IT Support professional to provide first and second level technical assistance to users. The role involves maintaining compliance with IT security policies, supporting desktop equipment, and producing incident reports. Ideal candidates will have experience in desktop support and strong troubleshooting skills, alongside the ability to collaborate with global IT teams. The position offers opportunities for efficiency improvements and user guidance.

Qualifications

• Experience providing first and second level technical support.
• Strong troubleshooting abilities in desktop support.
• Ability to maintain documentation and procedures.

Responsibilities

• Provide first and second level technical and user support to all UK staff.
• Assist in incident reporting and compliance with security policies.
• Liaise with IT department to ensure smooth operations.

Skills

Technical troubleshooting skills

Good people skills

Ability to analyze trends

Good organization skills

Education

Relevant IT certifications

Tools

Helpdesk software

Desktop applications

Job description

A financial services company in Greater London seeks an IT Support professional to provide first and second level technical assistance to users. The role involves maintaining compliance with IT security policies, supporting desktop equipment, and producing incident reports. Ideal candidates will have experience in desktop support and strong troubleshooting skills, alongside the ability to collaborate with global IT teams. The position offers opportunities for efficiency improvements and user guidance.