IT Support & Project Coordinator

The Opportunity Hub UK; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking an experienced IT Support & Project Coordinator. This role involves coordinating IT projects, providing technical support, and acting as a liaison between clients and the development team. The ideal candidate will have a strong understanding of IT systems and excellent communication skills. This position offers the opportunity to work on innovative projects within a collaborative environment, along with a competitive salary and benefits package.

Benefits

Competitive salary and benefits package

Opportunity to work on innovative IT projects

Access to professional development and training

Qualifications

• Experience in IT support, project coordination, or a related role.
• Ability to troubleshoot IT systems and software.
• Skills in managing project communications effectively.

Responsibilities

• Coordinate IT projects and communication between stakeholders.
• Act as a liaison for clients and the development team.
• Manage system troubleshooting and support.

Skills

Previous experience in IT support

Strong understanding of IT systems

Excellent communication skills

Ability to manage multiple projects

Experience with server hosting companies

Knowledge of IT project management methodologies

Familiarity with programming concepts

Proven ability to produce documentation

Strong problem-solving skills

Collaborative team player

Job description

Overview

This is an exciting opportunity for an experienced IT Support & Project Coordinator to join a forward-thinking technology-driven business that prides itself on delivering innovative solutions to a diverse client base.

Company Overview

A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.

Job Overview

The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.

What Youll Be Doing

• Coordinating IT projects and ensuring effective communication between stakeholders
• Acting as a liaison between the development team and clients, managing change requests and resolving system errors
• Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures
• Working closely with the server hosting company to manage support requirements and technical issues
• Overseeing new IT projects, ensuring deadlines and objectives are consistently met
• Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues
• Supporting the IT Director in scoping new projects and attending client meetings
• Delivering client training on IT systems to ensure users are well-equipped
• Producing comprehensive system manuals and documentation for both clients and internal teams
• Maintaining clear, professional communication with clients, addressing queries and concerns effectively
• Contributing to the continuous improvement of IT support processes and overall operational efficiency

Skills & Qualifications

• Previous experience in IT support, project coordination, or a related role
• Strong understanding of IT systems, software, and troubleshooting methodologies
• Excellent communication and interpersonal skills for client and stakeholder liaison
• Ability to manage multiple projects simultaneously with strong organisational skills
• Experience working with server hosting companies and an understanding of hosting-related support requirements
• Knowledge of IT project management methodologies and tools is advantageous
• Familiarity with programming and web development concepts
• Proven ability to produce clear and concise system manuals and documentation
• Strong problem-solving skills with a proactive approach to issue resolution
• A collaborative team player who can also work independently when needed

Work Permissions

You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.

Benefits

• Competitive salary and benefits package
• Opportunity to work on innovative IT projects within a dynamic and collaborative team
• Access to professional development and training opportunities to enhance your career