IT Support Officer- Bangor

MCS Group; Wales; Hybrid; GBP 1,000 - 32,000; Full time

Job summary

A recruitment agency in the public sector is seeking an IT Support Officer for a temporary role in Bangor, offering a hybrid working model. Responsibilities include providing 1st line support and managing service desk incidents. Candidates should have a relevant IT qualification or experience, with familiarity in Microsoft 365 and service desk operations. This position is until March 2026 with a competitive salary.

Qualifications

• 3 years' relevant experience in a complex IT environment (300+ users).
• At least 1 year's experience in service desk operations.
• Full UK driving licence and access to transport is preferable.

Responsibilities

• Provide 1st line support, logging and managing service desk incidents.
• Troubleshoot and resolve hardware, software, and end-user issues.
• Install, maintain and upgrade IT equipment and user applications.

Skills

Service desk operations and call logging

Supporting Microsoft 365

Installation and troubleshooting of IT and telephony hardware

Administering users in Microsoft 365

Education

Third-level qualification in an IT-related field

Tools

Microsoft 365

Active Directory

Job description

MCS Group has a great opportunity for an IT Support Officer to join a dynamic team delivering digital services across a public sector organisation in Bangor. This is a temporary role until March 2026, offering a hybrid working model with three days per week required onsite in Bangor. As IT Support Officer, you will help with day to day IT queries, setting up equipment, creating accounts and assisting with IT Support requests for the team.

The Role

• Provide 1st line support, logging and managing service desk incidents and requests.
• Troubleshoot and resolve hardware, software, and end-user issues within agreed SLAs.
• Install, maintain and upgrade IT equipment and user applications.
• Administer user accounts within Microsoft 365 and Active Directory.
• Manage and configure mobile devices, ensuring compliance with MDM policies.
• Liaise with third-party vendors to resolve technical issues.
• Promote best practices in IT security and maintain relevant asset and compliance records.

The Person: Essential Criteria:

• Third-level qualification in an IT-related field OR 3 years' relevant experience in a complex IT environment (300+ users).
• At least 1 year's experience covering:
• Service desk operations and call logging
• Supporting Microsoft 365 and Windows desktop environments
• Installation and troubleshooting of IT and telephony hardware
• Administering users in Microsoft 365, Exchange, SharePoint and Teams

• Full UK driving licence and access to transport is preferable.

Salary: Equivalent to £31, 586 per annum (£16.87 per hour)
Hours: 36 hours per week
Duration: Until March 2026
Location: Bangor (hybrid - 3 days per week in the office)

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group 02896 935 509

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

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