IT Support Field Engineer

Obsidian Networks Ltd; Eccleston; On-site; GBP 30,000 - 40,000; Full time

Job summary

An IT services company in Eccleston seeks a Field Engineer to provide on-site support and system installations. This role involves working with clients, maintaining IT products, and installing network equipment. Candidates should have experience in VoIP setups, Microsoft cloud services, and networking. Competitive salary, opportunities for personal development, and a supportive team environment are offered. Enjoy additional perks like a health package and birthday off.

Benefits

Continuous personal development

Competitive salary

Employee health package

Company pension scheme

Birthday off

20 days holiday plus bank holidays

Qualifications

• Previous experience within a similar role within an MSP environment and field work.
• Experience installing hosted VoIP including 3cx, Yeastar.
• Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams.

Responsibilities

• Liaising with clients and providing on-site support, installations, maintenance and upgrades.
• Installation and maintenance/testing of Cat5/Cat6 cabling.
• CCTV installations.

Skills

Experience installing hosted VoIP including 3cx, Yeastar

Networking / Routing / Firewall experience

Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams

Previous experience within a similar role within an MSP environment and field work

Project experience of network design, implementation and troubleshooting

Full clean driving license

Job description

As an established and expanding IT Services company, we are looking for a Field Engineer to join our team. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55) as well as travelling to client premises mainly throughout the Northwest region and on occasion throughout the UK.

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.

What will you be doing?

• Liaising with clients and providing on-site support, installations, maintenance and upgrades
• Installation and maintenance/testing of Cat5/Cat6 cabling
• Hosted VOIP setup & installations including roll out of phone systems, handsets and door entry systems (3cx)
• CCTV installations
• Installations of networking equipment
• Responding to faults and replacing equipment
• Servicing and upgrading of IT products and services

Working hours

• Monday-Friday 8:30am-5pm
• Part of 24/7 on call rota
• Occasional requirement to attend our datacentres in Chester and Leeds

Continuous learning, undertake training on bespoke software and hardware partnerships that the company has.

As a customer-focused business, we are looking for our field engineers to be a representation of the company culture, always ensuring we are offering the customer what is best for their needs and requirements.

Experience and skills we are looking for

• Previous experience within a similar role within an MSP environment and field work
• Experience installing hosted VoIP including 3cx, Yeastar
• Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams and MS Office Suite
• Networking / Routing / Firewall experience
• Project experience of network design, implementation and troubleshooting
• Full clean driving license to be driving the company vehicle, at times you may need to use your own vehicle, mileage can be reclaimed

Why do you want to work for us?

• Even though we have been established for many years the business has great expansion plans for 2025/2026
• Collaborative and team playing culture with the autonomy to manage your work when on site
• Opportunity for continuous personal development
• Competitive salary
• Team payday lunch on us
• Your birthday off on us
• Snacks and refreshments stocked for team to help themselves
• Employee health package
• Company pension scheme
• Company van and/or business mileage reclaimed for own vehicle use
• 20 days holiday plus bank holidays and additional holidays with length of service

The above is simply a brief overview of the position and the business. For more information please apply or contact us to discuss further. We are a direct employer, no agencies please.