IT Support Engineer: Hands-On, User‑Focused Tech

Heart of England Cooperative Society; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional cooperative organization in Coventry is seeking an experienced IT Support Engineer to join their IT team. This hands-on role demands a customer-focused individual who can maintain IT systems, resolve technical issues, and ensure smooth technology operations. Key responsibilities include providing support to colleagues, managing helpdesk tickets, and performing routine system maintenance. The ideal candidate should enjoy problem-solving and work well in a fast-paced environment.

Qualifications

• Experience in providing IT support in a customer-facing role.
• Proficiency in installing and maintaining computer hardware and software.
• Ability to monitor and resolve network and system faults.

Responsibilities

• Provide face-to-face and remote support to colleagues.
• Install, configure, and maintain IT systems.
• Manage helpdesk tickets and prioritize workloads.

Skills

Problem-solving

Technical support

IT systems maintenance

Network management

Tools

Windows

Linux

Helpdesk software

Job description

A regional cooperative organization in Coventry is seeking an experienced IT Support Engineer to join their IT team. This hands-on role demands a customer-focused individual who can maintain IT systems, resolve technical issues, and ensure smooth technology operations. Key responsibilities include providing support to colleagues, managing helpdesk tickets, and performing routine system maintenance. The ideal candidate should enjoy problem-solving and work well in a fast-paced environment.