IT Support Engineer - Fareham

Hemmersbach GmbH & Co. KG; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services provider is seeking an enthusiastic individual to join their team in Fareham. In this customer support role, you will resolve technical issues on-site and ensure a positive experience for users. Responsibilities include managing support tickets, participating in on-call support, and engaging in IT asset management. The company is known for its commitment to social responsibility, donating 20% of profits to charitable initiatives. Join this exciting opportunity with a strong support system.

Benefits

Buddy program

Internal career development

Medical cash plan

Comprehensive onboarding program

Qualifications

• Experience resolving problems in person with users.
• Strong customer service skills and a passion for technology.
• Comfortable with various deskside IT technologies.

Responsibilities

• Provide dedicated support services for clients.
• Manage various support tickets with excellent customer service.
• Engage in On-Call Support and IT asset management.

Skills

Problem resolution skills

Customer-centric service

Familiarity with deskside technologies

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• Experience resolving problems sitting with the user
• Strong Customer-centric levels of service
• Comfortable in a number of deskside technologies
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global and Iconic brand in the Cosmetics & Beauty sector.

You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

• Participation in the On-Call Support
• Break/Fix activities
• IMACD
• IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program