IT Support Engineer - C. London

Hemmersbach GmbH & Co. KG; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global IT services provider in the United Kingdom seeks a dedicated customer support professional to join its team. This role involves resolving technical issues, providing exceptional customer service, and participating in on-call support. Ideal candidates will have experience in deskside technologies and a strong commitment to customer satisfaction. The position offers opportunities for career development and participation in social initiatives, making a positive impact alongside your work.

Benefits

Buddy program

Internal career development program

Medical cash plan

Onboarding program

Qualifications

• Experience resolving problems sitting directly with users.
• Strong customer-centric levels of service.
• Comfortable with various deskside technologies.

Responsibilities

• Participate in on-call support.
• Conduct break/fix activities.
• Engage in IT Asset Management.

Skills

Problem resolution

Customer service

Deskside technologies

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• Experience resolving problems sitting with the user
• Strong Customer-centric levels of service
• Comfortable in a number of deskside technologies
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team,working directly onsite to provide dedicated support services for a Global and Iconic brand in the Cosmetics & Beauty sector.

You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

• Participation in the On-Call Support
• Break/Fix activities
• IMACD
• IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program