IT Support Engineer

ITSS Recruitment Ltd; West Midlands Combined Authority; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Managed Service Provider in Tamworth is looking for an IT Support Engineer offering a salary of up to £30K plus overtime. The ideal candidate should have a solid understanding of Windows and Office 365. The company promotes a supportive and innovative environment with opportunities for career growth.

Benefits

Up to £30K salary

2x Overtime

Career progression opportunities

Qualifications

• Strong basis knowledge in Windows 7/10, Office 365, Exchange, Active Directory.
• Experience with remote support tools and resolving incidents efficiently.
• Prior experience in a Managed Service Desk environment is beneficial.

Responsibilities

• Provide IT support and technical assistance to clients.
• Liaise with 3rd party suppliers ensuring SLAs are met.
• Resolve incidents quickly using remote support tools.
• Assist with Windows operating systems and Office 365.

Skills

Windows 7/10 knowledge

Office 365

Exchange management

Active Directory

Remote support tools

Problem-solving

Organizational skills

Job description

Overview

IT Support Engineer - up to 30K + 2x Overtime - Tamworth

An exciting new opportunity has become available for an IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.

We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

Responsibilities

• Provide IT support and technical assistance to clients as part of a Managed Service Desk environment
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Resolve incidents quickly using remote support tools
• Assist with Windows operating systems and Office 365 email solutions
• Support Exchange mailbox management (Exchange 2007/2010/2013/2016)
• Manage Active Directory users/computers
• Support basic client-side networking and hardware issues (HP and Dell)
• Collaborate with team members to deliver a high level of customer service

Qualifications

• Strong basis knowledge in Windows 7/10, Office 365, Exchange, Active Directory
• Experience with remote support tools and resolving incidents efficiently
• Prior experience in a Managed Service Desk environment is beneficial
• Self-motivated, good communicator with problem-solving abilities and organisational skills

Benefits & Application

Up to 30K salary with 2x overtime. Apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further details.