IT Support Engineer

Xact Placements Limited; Watford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A recruitment agency is looking for an ICT Technician to maintain IT hardware and support schools in Watford. The role requires excellent customer service and technical skills, with responsibilities including problem-solving, installation, and support across school sites. Applicants should have over 2 years of relevant experience and be proficient in Office 365. The position is full-time, aiming to enhance the ICT provisions at educational institutions.

Qualifications

• 2+ years of experience in a similar role, ideally in an educational environment.
• Excellent customer service and communication abilities.
• High level of knowledge in common user applications, particularly Office 365.
• Skilled in maintaining school computer equipment and resolving technical issues.

Responsibilities

• Manage technical issues impacting operations and provide effective solutions.
• Install and repair computers with standard applications and networking software.
• Perform a range of technical duties related to computer networks and desktop services.

Skills

Customer service skills

Communication skills

Knowledge of Office 365

Technical problem-solving

Job description

Are you looking for a new exciting opportunity working as an ICT Technician to be based in Watford?

You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions.

This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.

Main Duties of the Role

• Settle and manage any technical issues that impact the operations by providing efficient technical solutions.
• Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
• Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware).

Your Skills and Experience

• 2+ years’ similar experience ideally within education
• Excellent customer service and communication skills
• High level knowledge of common user applications and skilled in using Office 365.
• Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems.

Salary

• £26,000-£31,000 per annum, depending on experience