IT Support Engineer

Oxford Nanopore Technologies; Packmoor; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading biotech company in the UK is seeking an experienced IT Support Engineer to ensure colleagues have reliable and high-performing tools. You will provide support in a multi-OS environment (Windows, macOS, Linux), manage device lifecycles, and collaborate on technology projects. Ideal candidates should have around 5 years of IT support experience, a strong knowledge of Windows and macOS, and experience with tools like Microsoft Intune and Office 365. Join a mission-driven team that values professional growth and collaboration.

Benefits

Competitive salary and benefits package

Opportunities for training and professional growth

Collaborative work environment

Qualifications

• Around 5 years of experience providing IT support in a professional environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with modern device management and software deployment solutions.

Responsibilities

• Act as a key point of contact for diagnosing and resolving hardware and software issues.
• Manage the lifecycle of laptops and desktops including build configuration.
• Provide support for the cloud-based Office 365 environment.

Skills

Engineering Support

Information Security

Data Analysis

Tools

Microsoft Intune

ServiceNow

Office 365

Job description

Description

The Opportunity

Our scientists and engineers are solving some of the worlds most complex challenges and they need a flawless technology experience to do their best work. As an IT Support Engineer you will be a vital part of the team that ensures our colleagues have the reliable and high-performing tools they need to succeed.

This role is a fantastic opportunity to build on your existing IT support experience in a fast-paced multi-OS environment (Windows macOS and Linux). You will handle a mix of daily support tasks and get involved in exciting project work allowing you to broaden your technical horizons. You will be a trusted technical advisor directly enabling the science that is changing the world.

Growth and Development at Oxford Nanopore

We are committed to the growth of our team members. This is not just a job; its a place to advance your career. We provide dedicated opportunities for learning and skills development including :

• Access to training resources and certifications.
• Mentorship from senior engineers.
• Hands-on experience with modern enterprise-level technologies like Intune ServiceNow and SailPoint.

Key Responsibilities

• Technical Support : Act as a key point of contact for diagnosing and resolving hardware and software issues for our end-user devices both in person and remotely.
• Device Management : Manage the lifecycle of our laptops and desktops including their build configuration and decommissioning. You will use modern tools like Intune to deploy software updates and critical security patches.
• Systems Administration : Provide support for our cloud-based Office 365 environment and assist with tasks related to identity and authentication systems.
• Project Collaboration : Work alongside the infrastructure team on regional projects assisting with technology rollouts office moves and other initiatives.
• Third parties interactions : Collaborate with third parties suppliers to deliver first class service.
• Knowledge & Improvement : Help maintain our knowledge base by updating and creating articles ensuring solutions are shared effectively across the team.

What You’ll Bring (Requirements)

Essential

• Around 5 years of experience providing IT support in a professional environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with modern device management and software deployment solutions (e.g. Microsoft Intune).
• Experience administering Office 365 in a cloud environment.
• Familiarity with ITSM platforms (e.g. ServiceNow) and working within a ticketing system.
• A logical approach to technical analysis and root cause investigation.
• Ability to balance daily support tasks with other responsibilities like problem investigation change management.

Desirable

• Exposure to identity and authentication management systems (experience with SailPoint would be a plus).
• Experience supporting Linux desktop environments.
• Familiarity with ITIL principles (ITIL Foundation certification is a strong plus).
• Some experience with scripting languages (e.g. PowerShell Bash).
• Knowledge of security tools like endpoint protection (e.g. CrowdStrike) and disk encryption (e.g. BitLocker).

What We Offer

• A competitive salary and benefits package.
• The opportunity to work in a mission-driven company at the forefront of biotech innovation.
• A collaborative and dynamic work environment where you can make a tangible impact.
• Dedicated support for your professional growth and technical training.

Key Skills

• Engineering Support
• Law Enforcement
• ABB
• Information Security
• Adobe Dreamweaver
• Data Analysis

Employment Type: Full-Time

Experience: years

Vacancy: 1