IT Support Engineer

GreatFind Recruitment; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT Managed Service Provider is seeking a proactive ICT Managed Service Engineer in the Metropolitan Borough of Solihull. The role involves providing hands-on technical support at partner schools, ensuring smooth IT system operations. Ideal candidates will have experience with Windows support and knowledge of Active Directory. This position offers an opportunity to work in a fast-paced educational environment while delivering high-quality service.

Qualifications

• Experience with Microsoft Windows 10 / 11 support required.
• Knowledge of Microsoft Active Directory and Office 365 is an advantage.
• Experience with application and desktop deployment is favorable.

Responsibilities

• Respond to end‑user requests and resolve technical issues promptly.
• Monitor, diagnose and fix ICT system issues.
• Carry out day‑to‑day support tasks such as password resets.
• Generate reports for customers and update Service Desk tickets.
• Collaborate with 3rd line engineers to help resolve complex issues.

Skills

Microsoft Windows 10 / 11 support

Knowledge of Microsoft Active Directory

Experience with application and desktop deployment

Printer management and maintenance

Setting up and supporting new user accounts

Job description

A credible IT Managed Service Provider is seeking a proactive and personable ICT Managed Service Engineer to join their growing team. You will be based onsite at one of their partner schools in London, delivering hands‑on technical support and ensuring the smooth running of IT systems for staff and students.

This is an excellent opportunity for someone who enjoys working in a fast‑paced educational environment and takes pride in providing high‑quality technical support.

Key Responsibilities

• Respond to end‑user requests and resolve technical issues promptly
• Monitor, diagnose and fix a range of ICT system issues
• Carry out day‑to‑day support tasks such as password resets, printer fixes and user setup
• Generate reports for customers and update Service Desk tickets
• Prioritise and escal…
• Collaborate with 3rd line engineers to help resolve complex issues
• Handle hardware support requests, including arranging repairs or replacements

Technical Skills (the more you can demonstrate, the better)

• Experience with Microsoft Windows 10 / 11 support
• Knowledge of Microsoft Active Directory and Office 365
• Experience with application and desktop deployment
• Printer management and maintenance
• Setting up and supporting new user accounts

Personal Qualit...