IT Support Engineer

Ad Warrior; Huntingdon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support firm in Huntingdon is seeking an IT Support Engineer to join their team. This full-time position requires providing 1st and 2nd line support to global colleagues while ensuring the stable operation of the IT infrastructure. The ideal candidate will be well-versed in Windows operating systems, have strong customer service skills, and be capable of handling various technologies. This role offers diverse challenges and opportunities for growth within the IT team.

Qualifications

• Experience in providing 1st and 2nd line IT support.
• Familiarity with Windows operating systems.
• Ability to work in a team and independently under pressure.

Responsibilities

• Provide 1st and 2nd line support for global colleagues.
• Ensure stable operation of IT infrastructure environments.
• Participate in project implementations and technology rollouts.

Skills

Customer service

Communication skills

Windows desktop and server systems

Problem-solving

Job description

IT Support Engineer

Location: Huntingdon

Salary: Competitive

Vacancy Type: Permanent, Full Time

The Role

The IT Support Engineer will report to the CTO and be part of the IT team which is responsible for maintaining an efficient, secure, and stable IT environment for the group of companies. The role will be to provide IT Support to other Group staff in addition to participating in the evolution of company systems.

Roles and Responsibilities

The IT Support Engineer will provide 1st and 2nd line support for their global colleagues based in the UK, USA, Europe and China. They will help to ensure the stable operation of the Network, Server, Desktop and Mobile Infrastructure environments.

This role is incredibly broad and offers the candidate the exposure to a variety of technologies and associated challenges. In addition to support work, the role will involve participation in project implementations and technology rollouts. The ideal candidate must have experience of working within an IT Support Team and will be very familiar with the Windows desktop and server operating system. Customer service, patience and good communication skills are essential for this position, as is a flexible, versatile approach to work. The ability to think and act quickly on your feet under pressure and be creative with limited resources ...