IT Support Engineer

Crone Corkill; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A reputable financial organization in Central London is seeking an IT Support Engineer to provide 1st and 2nd Line support, handle user issues, and onboard new employees. Ideal candidates will possess IT experience, M365 administration skills, and knowledge of Active Directory. In return, the company offers a competitive salary, benefits like a yearly bonus, pension contributions, and funding for professional qualifications. There may be opportunities to work from home once per week after initial onboarding.

Benefits

Yearly bonus

10% contributory pension

Funding for professional qualifications

Season ticket loans

Qualifications

• Experience in a professional IT setting supporting users.
• Knowledge of Microsoft technologies and internal systems.
• Interest in data analysis and IT development.

Responsibilities

• Provide 1st/2nd Line Support for hardware, software, and network issues.
• Support regional offices through calls, emails, and remotely.
• Manage onboarding/offboarding, provisioning devices, training staff.
• Order and manage IT supplies ensuring stock levels are maintained.
• Maintain printers and the printer server, resolving issues.
• Assist with troubleshooting, setup, and maintenance of phone systems.

Skills

IT experience in a professional setting

M365 administration

Active Directory/Entra ID

Copilot (desirable)

Experience with Excel, Power BI, CRMs (desirable)

Job description

IT Support Engineer

Central London | Office Based

£26,000 - £30,000 per annum

Is this the IT Support Engineer role for you?

Crone Corkill are partnered with a financial firm who are looking to add an IT Support Engineer to their team on a permanent basis. Your ideal background could include a recently completed IT apprenticeship, and/or an interest in data analysis.

Focusing on 1st & 2nd Line IT Support, you’ll primarily support Microsoft technologies & internal systems, handle user issues/queries face to face, on the phone and remotely, onboard/offboard end users and collaborate with the rest of the IT team. Any exposure to AI tools such as Copilot are advantageous.

Please note that this is an office based role, with daily travel to the Piccadilly Circus area expected. With time, there may be an opportunity to work from home once per week.

What will you do as an IT Support Engineer?

• Provide 1st/2nd Line Support for any hardware, software and network issues, escalating where necessary
• Support regional offices via call, email and remotely
• Support onboarding and offboarding, provisioning devices and training staff
• Order and manage IT supplies and consumables, ensuring stock levels are maintained
• Maintain printers and the printer server, ensuring efficient operation and problems are resolved quickly
• Support phone systems, assisting with troubleshooting, setup and maintenance

What skills do you need as an IT Support Engineer?

• IT experience in a professional setting
• M365 administration
• Active Directory/Entra ID
• Copilot (desirable)
• Experience with Excel, Power BI, CRMs, etc (desirable)

What’s in it for you?

In return you’ll be joining a financial organisation who have continuously grown since their inception – achieving a milestone anniversary in 2025. They also provide their staff with a lucrative benefits offering, which includes a yearly bonus, 10% contributory pension, funding for relevant professional qualifications, season ticket loans and more.