IT Support Engineer

Spectrum IT Recruitment; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT recruitment agency is seeking an experienced IT Support Engineer to join their Southampton HQ. This role involves providing IT help desk services and supporting internal systems, focusing on telephony, Microsoft 360, and Windows Desktops. The position features a hybrid working pattern after initial training and requires understanding of ITIL processes and a passion for delivering smart solutions. Competitive salary and career progression opportunities available.

Qualifications

• Experience working in a Help desk environment.
• Comfortable using direct language and speaking respectfully.
• Reliability and structured professionalism.

Responsibilities

• Provide IT help desk service for company IT issues.
• Identify areas for improvement in IT processes.
• Support clients with IT technical resolutions.

Skills

ITIL processes

Microsoft Virtual Desktop

SQL Databases

Bespoke software

Job description

Overview

IT Support Engineer – Southampton HQ.

4 On, 4 Off Working Pattern - Hybrid working upon completion of Induction.

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company delivers software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.

Responsibilities

• Provide an IT help desk service for the company to obtain assistance with their IT issues.
• Be able to identify areas for improvement.
• Supporting Clients with IT Technical resolution.
• Supporting performance and other IT related issues when they are called into the support desk team.
• Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

Preferred Skills

• Understanding of ITIL processes and the provision of IT support services
• Microsoft Virtual Desktop
• Understanding of SQL Databases
• Experience working with Bespoke software

You Should Apply If

• You care deeply about applying technology and processes to deliver smarter solutions.
• You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.
• You have worked within a Help desk environment. Preferably in a 2nd Line role however we are fully on board with training engineers who are looking to progress from a 1st Line position.
• You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people\'s time and simplify everyone\'s workday.
• You love rolling up your sleeves to get it done.
• What we\'re doing excites you.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.