IT Support Engineer

Heart of England Cooperative Society; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional cooperative organization in Coventry is seeking an experienced IT Support Engineer to join their IT team. This hands-on role demands a customer-focused individual who can maintain IT systems, resolve technical issues, and ensure smooth technology operations. Key responsibilities include providing support to colleagues, managing helpdesk tickets, and performing routine system maintenance. The ideal candidate should enjoy problem-solving and work well in a fast-paced environment.

Qualifications

• Experience in providing IT support in a customer-facing role.
• Proficiency in installing and maintaining computer hardware and software.
• Ability to monitor and resolve network and system faults.

Responsibilities

• Provide face-to-face and remote support to colleagues.
• Install, configure, and maintain IT systems.
• Manage helpdesk tickets and prioritize workloads.

Skills

Problem-solving

Technical support

IT systems maintenance

Network management

Tools

Windows

Linux

Helpdesk software

Job description

We are looking for an experienced and customer-focused IT Support Engineer to join our IT team at the Heart of England Co-operative Society. Reporting to the Head of IT, you will play a critical role in supporting colleagues across the business by maintaining IT systems, resolving technical issues, and ensuring our technology infrastructure operates smoothly and securely. This is a hands‑on role that will suit someone who enjoys problem‑solving, working across a varied estate, and providing high‑quality technical support in a fast‑paced environment., As an IT Support Engineer, you will :

• Provide face-to-face and remote support to colleagues using Line of Business applications
• Install, configure, and maintain computer hardware, operating systems, and software
• Monitor and maintain computer systems, servers, and networks
• Diagnose and resolve hardware, software, and network faults, escalating where appropriate
• Manage helpdesk tickets, prioritising workloads effectively
• Set up and manage user accounts, profiles, and password resets
• Perform routine system maintenance including updates, patches, and backups
• Monitor system performance and take proactive a...