IT Support Engineer

East Surrey College / John Ruskin College; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An educational institution in London is looking for an enthusiastic IT Support Engineer to join their busy IT Department. The position involves providing first and second line support for the College’s IT infrastructure, including handling hardware and software issues, and maintaining records of queries. Candidates must possess an MCSE qualification or equivalent and have a good knowledge of web-based technologies. The role offers a competitive salary, excellent pension schemes, onsite parking, a full gym, and discounted Spa treatments.

Benefits

Competitive salary

Choice of two excellent pension schemes

Brilliant holiday package

Free onsite parking

Access to fully equipped gym

Discounted Spa and Salon treatments

Qualifications

• High level of knowledge of web-based technologies.
• Must hold MCSE qualification or equivalent.
• ITIL Practitioner certification required.

Responsibilities

• Provide first line technical support for IT queries.
• Maintain accurate records via the corporate Service Desk system.
• Resolve issues raised by internal team members.

Skills

Web-based technologies

Technical support

Communication

Capability to create IT policies

Maths & English GCSE / Level 2 equivalent

Education

MCSE qualification or equivalent

ITIL Practitioner

Maths & English GCSE / Level 2 equivalent

Job description

We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department.

In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team. You will be involved in the day-to-day support of the College’s IT infrastructure at a 1st/2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery.

Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.

You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escape enquiries as necessary if no immediate resolution is possible.

The successful candidate must have:

• High level of knowledge of web-based technologies
• MCSE qualification or equivalent
• ITIL Practitioner
• Capability to create IT policies, information security standards and procedures
• Maths & English GCSE / Level 2 equivalent

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Closing Date:

Monday 15th December 2025

*Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

Please refer to the attached Job Description, Person Specification and Competency Framework and apply using the button below.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population.

We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus’ are smoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.