IT Support Assistant

CROWD CREATIVE; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A mid-sized design studio in London is seeking an IT Support Assistant to provide exceptional technical support across two offices. The ideal candidate will have 3-4+ years of relevant experience, strong communication skills, and knowledge of CAD software, Adobe, and more. This position offers competitive benefits and opportunities to contribute to IT goals.

Benefits

Great benefits package

Qualifications

• 3-4+ years of relevant experience required, ideally within the built environment.
• Ability to work well under pressure, efficiently and organised.
• Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively.

Responsibilities

• Deliver 1st and 2nd Line technical support for desktops and maintenance.
• Set up and maintain workstations and laptops.
• Collaborate with Head of IT on system reviews and software management.
• Manage and support cloud-based email (Office 365).
• Guide staff on software usage and resolve daily technical challenges.

Skills

Technical support

Strong communication skills

Problem-solving

Knowledge of CAD software

Knowledge of Adobe, Rhino, Autodesk Apps and Enscape

Job description

Overview

About The Role:

The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Assistant to join their team in London.

You will play a key role in delivering exceptional technical support to all employees across their two offices ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing our client's IT goals.

Our client is a multi-award winning practice that offers a great benefits package and is located in a vibrant and accessible part of town!

Responsibilities

• Deliver 1st and 2nd Line technical support for desktops and maintenance
• Set up and maintain workstations and laptops
• Collaborate with Head of IT on system reviews and software management
• Manage and support cloud-based email (Office 365)
• Oversee internal phone system and coordinate with telecom suppliers
• Guide staff on software usage and resolve day-to-day technical challenges
• Monitor and maintain server and folder structures, data storage, and backups

Qualifications

• 3-4+ years of relevant experience required, ideally within the built environment
• Strong communication skills
• Ability to work well under pressure, efficiently and organised
• Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
• Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape

How to apply

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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