IT Support Apprentice

Wirral Schools; Burton upon Trent; On-site; GBP 15,000; Full time

Job summary

An educational institution in Burton upon Trent seeks an IT Support Apprentice for a fixed-term role. You will gain hands-on experience in IT services, support classroom technology, and assist in network maintenance. This full-time apprenticeship offers a salary of £14,133 per annum, 36 hours per week, and opportunities for career progression. The successful candidate will receive extensive training and mentoring, contributing to the improvement of IT infrastructure in schools. Candidates must have the right to work in the UK and appropriate educational qualifications.

Benefits

Paid apprenticeship

Career progression opportunities

Cycle-to-work scheme after probation

Flu vouchers

Specsavers vouchers

Qualifications

• Passion for pursuing a long-term career in IT.
• Proactive approach to learning and problem solving.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide first-line technical support for IT equipment.
• Monitor and maintain the school’s network systems.
• Support classroom technology maintenance.

Skills

Genuine passion for IT

Strong problem-solving skills

Excellent communication skills

Adaptability

Education

Grade 5/C in English

Grade 4/C in Maths

Job description

Job Title : IT Support Apprentice - Fixed Term Contract

Responsible To : IT Manager

Salary Grade : Apprentice Rate of pay

Contract : 36 hours per week 52 weeks per year holidays agreed outside of term time - Duration of Contract initially 18 months

Start Date : As soon as possible

Are you passionate about IT and eager to kickstart a rewarding career in a dynamic educational environment? Holy Family Catholic Multi Academy Trust is looking for an enthusiastic and dedicated IT Apprentice to join their ICT team at St Marys Catholic College Wallasey. This is an excellent opportunity to gain hands‑on experience while contributing to the smooth operation of IT services across our schools.

Holy Family Catholic Multi Academy Trust comprises 9 schools including 2 secondary and 7 primary schools across Wirral and Cheshire. Their mission is to inspire and transform lives through their Catholic faith, trust, respect, innovation and courage. They are committed to equipping their students with the skills and knowledge they need to succeed, supported by state‑of‑the‑art technology and resources.

Role Overview

As an IT Apprentice you will work closely with the ICT team to support teaching, learning and administration through effective IT services. This hands‑on role will provide you with training and experience in troubleshooting, network maintenance and supporting classroom technology.

Typical Day in the Job

• Technical Support: Provide first‑line support for equipment including desktop computers, laptops, tablets, printers and interactive whiteboards.
• Network and System Maintenance: Monitor and maintain the school’s network including servers, switches and wireless systems.
• Classroom Technology: Maintain and support classroom technology such as projectors, smartboards and AV equipment.
• Administrative Support: Manage inventory of ICT equipment, logging and tracking hardware and software licences.
• Training and Development: Participate in structured training to enhance your skills and knowledge.

Training & Development

Full training and support will be provided by your workplace Now Skills. You will be enrolled onto the Information Communication Technician with Azure / AWS Level 3 programme, providing you with formal qualifications and practical skills. You’ll also have access to one‑to‑one mentoring sessions with senior team members and on‑the‑job training that aligns with your career goals.

Salary, Hours & Benefits

Salary : £14,133 per annum

Working Hours : 36 hours per week (Mon‑Fri 8am‑4pm)

Holiday Entitlement : 22 days plus bank holidays (holidays to be taken outside of term time)

Paid apprenticeship with career progression opportunities in a dynamic educational setting. Supportive team environment dedicated to enhancing the school’s IT infrastructure. Access to benefits such as flu vouchers and Specsavers vouchers. Cycle‑to‑work scheme after probation period.

Desired Qualities, Skills and Knowledge

• Genuine passion for IT and a commitment to pursuing a long‑term career in the field.
• Strong problem‑solving skills with a proactive approach to learning.
• Excellent communication and people skills with the ability to explain technical issues to non‑technical users.
• Enthusiastic, adaptable and able to work under pressure in a fast‑paced environment.
• Required to have a Grade 5 / C in English and Grade 4 / C in Maths.

Next Steps

To apply please complete the link below. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Candidate Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

In line with Keeping Children Safe in Education, Holy Family Multi Academy Trust will undertake general online searches for all shortlisted candidates. This may include social media and video platforms such as Facebook, Twitter, Instagram, TikTok and YouTube. Online searches will only examine data that is publicly available and the aim is to identify any incidents or issues. Any areas of concern will be discussed during the interview process.

The successful applicant will be subject to relevant clearance from the Disclosure and Barring Service. All applicants will be considered on the basis of suitability for the post regardless of sex, race or disability. All applicants invited to interview must evidence their right to work in the UK.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment and individually take responsibility for doing so.

Employment Details

Employment Type : Full‑Time

Vacancy : 1