IT Support Analyst: Elevate End-User Tech & ServiceNow

NielsenIQ; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A top consumer intelligence company in Greater London is seeking an IT Support Analyst to provide technical support and ensure service level agreements across the support team. Ideal candidates will have at least 2 years of IT support experience along with a college diploma in IT. The role involves problem-solving, onboarding new users, and utilizing ServiceNow for service management. A proactive approach and customer focus are essential for success in this position. Join a diverse and inclusive work environment with strong team culture.

Benefits

Private Medical Insurance

Flexible working environment

Learning & Development

Great team culture

Qualifications

• At least 2 years' experience working in an IT Support role.
• Experience leading and managing a team in a support environment.

Responsibilities

• Provide technical support to users through analysis and resolution of technical problems.
• Ensure SLA compliance across Service Desk and act as first point of escalation.
• Document all activities in Service Management Tool (ServiceNow).
• Assist with IT onboarding and offboarding of users.

Skills

Proactive and clear communication

Customer focused

ITIL process knowledge

Audio Video solution expertise

Network concepts understanding

ServiceNow experience

PC and laptop hardware knowledge

MS Office 365 support

Education

College diploma or equivalent in IT

Tools

ServiceNow IT System Management tool

Job description

A top consumer intelligence company in Greater London is seeking an IT Support Analyst to provide technical support and ensure service level agreements across the support team. Ideal candidates will have at least 2 years of IT support experience along with a college diploma in IT. The role involves problem-solving, onboarding new users, and utilizing ServiceNow for service management. A proactive approach and customer focus are essential for success in this position. Join a diverse and inclusive work environment with strong team culture.