IT Support Analyst

Reed Technology; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology organization is seeking a Service Desk Engineer to provide technical support to a wide variety of customers. The role involves resolving server, application, and networking incidents efficiently. Candidates should have strong knowledge of Microsoft technologies and networking. This role offers training and hybrid working options.

Benefits

Regular training opportunities

Hybrid working options

Cycle to work scheme

Private medical cover

Pension scheme

Qualifications

• Experience working in a similar role is essential.
• Understanding of Microsoft OS, Office 365, Exchange, and Active Directory needed.
• Strong skills in virtualized servers and networking tech required.

Responsibilities

• Provide technical support for various customers.
• Resolve incidents from clients and escalate as needed.
• Administer routine server tasks and respond to alerts.

Skills

Technical support experience

Microsoft OS/Office 365 knowledge

Windows Server understanding

Networking Technologies experience

Proactive work approach

Excellent communication skills

ITIL process knowledge

Tools

VMware

HyperV

Firewall and Security principles

Job description

Overview

Service Desk Engineer

Benefits: Training/Progression/Great Tech/Hybrid Working

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer. As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations.

Responsibilities

• Providing technical support to our clients wide variety of customers, both onsite and remotely, resolving server, application, networking and hardware incidents in an efficient manner.
• Resolving incidents and issues directly from customers and escalation from 1st Line teams
• Executing client server changes accurately and effectively
• Adhering and responding to agreed SLAs
• Administer routine server tasks and respond to alerts
• Assisting with customer project work where necessary
• Taking ownership of customer issues
• Occasional travel to client sites

Essential Skills and Experience

• Experience working in a similar role
• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy
• Strong understanding of Windows Server
• Experience working with virtualised servers/VMware/HyperV
• Experience working with Networking Technologies
• Ability to work in a proactive way in a fast-paced environment
• Excellent written and communication skills
• Strong understanding of Firewall and Security principles
• Basic understanding of working within SLAs
• Understanding of ITIL processes
• Full UK Driving License

Benefits

• Regular training and progression opportunities
• Hybrid working options
• Cycle to work scheme
• Private medical cover
• Pension scheme

Next steps

If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly #

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.