IT Support Analyst

Red Door Recruitment; St Albans; On-site; GBP 30,000 - 38,000; Full time

Job summary

A recruitment agency is seeking an IT Support Analyst in St Albans to provide support to internal and external users, manage tickets, and maintain systems. The ideal candidate has over 2 years of experience and strong knowledge in Windows and Exchange administration. This role offers a salary up to £38k, a bonus scheme, and the possibility of remote work after the training period.

Benefits

Contributory pension scheme

Life insurance benefit (4 x salary)

Private medical insurance

Discounts for gym membership, travel, and cinema

Free parking

25 days holiday (increasing to 30 after 4 years)

Qualifications

• 2 years + in a similar IT Support/Service Desk Analyst role.
• Strong knowledge of Windows desktop and server administration.
• Experience with Exchange server administration.

Responsibilities

• Provide support to internal and external users.
• Prioritize and respond to tickets from multiple channels.
• Perform diagnostic and root cause analysis.
• Monitor and maintain computer systems and networks.

Skills

Pro-active attitude

Excellent written and communication skills

Strong Windows desktop knowledge and administration

Good organization and prioritizing skills

Tools

Windows 10

Exchange Server

Windows Server

Active Directory

Azure AD / Office 365

Office / O365 applications

Job description

Overview

We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere.

They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT!

This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer!

What's in it for you?

• Salary: Up to £38k depending on experience
• Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift.
• Option to work from home 1 day per week after training period.
• 25 days holiday (increasing to 30 after 4 years)
• Bonus scheme after 6 month of service - up to 30% of salary!
• Contributory pension scheme
• Life insurance benefit (4 x salary)
• Private medical insurance
• Discounts scheme for gym membership, travel and cinema
• Free parking

Key responsibilities

• Provide support to internal and external users
• Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups
• Communicating with customers to help them resolve any technical issues
• Perform diagnostic and route cause analysis
• Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.

What the employer is looking for

• 2 years + in a similar IT Support/Service Desk Analyst role
• Pro-active attitude with a desire to help people.
• Excellent written and communication skills
• Good organisation and prioritising skills
• Strong Windows desktop knowledge and administration (Windows 10)
• Exchange server admin (Exchange 2013/2016)
• Windows Server admin
• Active Directory and Group Policy
• Administration of Azure AD / Office 365
• Office / O365 applications including Team

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted