IT Support Analyst

Core-Asset Consulting Ltd; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in Scotland is seeking an IT Support Analyst for a financial technology organization. The role involves providing IT support primarily on Apple hardware, managing user provisioning, and troubleshooting across SaaS applications. Ideal candidates will have strong macOS skills, experience with MDM, and scripting capabilities. Competitive salary and opportunities for professional development are offered.

Qualifications

• Proven experience in a hands-on IT support role.
• Strong knowledge of macOS and Apple hardware support.
• Experience with Mobile Device Management (MDM), ideally Jamf Pro.

Responsibilities

• Provide day-to-day IT support to office-based and remote staff.
• Manage user provisioning and access control.
• Support and administer core business systems including Google Workspace.

Skills

IT support experience

macOS knowledge

Mobile Device Management (MDM)

Google Workspace administration

Scripting skills

Audio Visual troubleshooting

Networking principles

SaaS administration

Job description

Job Description:

Core-Asset Consulting is recruiting for an IT Support Analyst on behalf of our client, a leading financial technology organisation.This is an excellent opportunity to join a forward-thinking firm that is shaping the way small businesses engage with digital tools.

Skills/Experience:

• Proven experience in a hands-on IT support role.
• Strong knowledge of macOS and Apple hardware support.
• Experience with Mobile Device Management (MDM), ideally Jamf Pro.
• Administration experience with Google Workspace.
• Scripting skills (e.g., Bash, Python).
• Knowledge of Audio Visual troubleshooting.
• A basic understanding of networking principles.
• Familiarity with SaaS application administration and support.

Core Responsibilities:

• Provide day-to-day IT support to office-based and remote staff, primarily on Apple hardware and SaaS applications.
• Manage user provisioning, access control, and troubleshooting across the SaaS application stack.
• Support and administer core business systems, including Google Workspace and MDM solutions.
• Assist with network troubleshooting (Wi-Fi, LAN, connectivity).
• Resolve a wide range of technical issues, from hardware failures to account management queries.
• Support and troubleshoot meeting room AV systems.
• Maintain clear process documentation and contribute to knowledge-sharing within the IT team.
• Collaborate with colleagues to prioritise support requests effectively.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16220

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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