IT Support Analyst

Reed Technology; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services firm in Cambridge is seeking an IT Support Analyst to provide first-line support. The role involves managing service desk tickets and maintaining IT infrastructure. The ideal candidate has prior helpdesk experience and strong communication skills, with a methodical approach to tasks. This full-time, on-site opportunity offers a collaborative working environment.

Qualifications

• Experience in an IT Helpdesk or technical support environment.
• Familiarity with laptops, PC hardware, and office equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first-line IT support for user queries.
• Monitor and process service desk tickets.
• Support and maintain IT infrastructure.

Skills

IT Helpdesk experience

PC hardware familiarity

Communication skills

Methodical approach

Job description

Overview

REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment.

Responsibilities

• Deliver first-line IT support and respond to user queries promptly.
• Monitor, log, and process up to 100 service desk tickets per week.
• Perform routine maintenance, testing, and asset management for hardware and software.
• Assist with installation, upgrading, and repair of equipment, software, and cabling.
• Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems.
• Configure user accounts, directories, and distribution lists.
• Provide support for meeting room AV systems and ensure smooth operation during events.
• Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks.

Qualifications

• Previous experience in an IT Helpdesk or technical support environment.
• Familiarity with laptops, PC hardware, printers, and scanners.
• An understanding of basic data patching and system architecture.
• Excellent written and verbal communication skills with the ability to explain technical issues clearly.
• A methodical and organised approach with great attention to detail.

This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations.

If you have the skills and experience to carry out the role outlined above, please apply using the link provided.