IT Support

Cathcart Technology; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A well-established Managed Service Provider is looking for a talented IT Support Engineer in the UK. This role involves troubleshooting Microsoft environments, providing excellent customer support, and working closely with a dynamic team. Candidates should have previous IT support experience, excellent communication skills, and a valid driving licence. The position offers a hybrid working environment, competitive salary ranging from £25,000 to £30,000, quarterly bonuses, healthcare benefits, and training opportunities for professional growth.

Benefits

Competitive salary

Quarterly bonus opportunities

Healthcare

Pension

22 days holiday plus statutory public holidays

Flexible shifts

Funded certifications

Onsite parking

Qualifications

• Previous experience in an IT helpdesk or support role.
• Strong communication and customer-facing skills.
• Knowledge of internet technologies.
• Experience with Microsoft-based operating systems and end-user troubleshooting.
• Familiarity with UC or Microsoft Teams Direct Routing (a bonus, not essential).
• Good time management and confidence in triaging and resolving issues.
• Ability to work independently and as part of a busy, fast-paced team.
• A valid driving licence (essential).

Responsibilities

• Take full ownership of support tickets.
• Work directly with customers and collaborate with third-party providers.
• Join a well-structured on-call rota after training.

Skills

IT helpdesk or support experience

Strong communication skills

Knowledge of internet technologies

Microsoft operating systems troubleshooting

Familiarity with UC or Microsoft Teams

Good time management

Ability to work independently

Education

Driving licence

Job description

A well-established Managed Service Provider in Glasgow are looking to add a talented IT Support Engineer to their team (hybrid). If you enjoy solving problems, speaking with customers, and want to work somewhere that genuinely invests in your development, this is one worth applying for.

The Opportunity

You’ll join a tight-knit support team within a tech company that’s growing quickly. You should expect real variety: troubleshooting Microsoft environments, working on networking and internet issues, supporting cloud and UC technologies.

Responsibilities

You’ll take full ownership of tickets, work directly with customers, collaborate with third‑party providers, and head onsite when required. Once trained, you’ll also join a well‑structured on‑call rota with generous additional payments. This role is based at the Glasgow HQ for a minimum of three days per week on‑site, with client visits depending on contracts. If you’re looking for a new challenge, responsibility and meaningful technical growth, this environment will give you exactly that.

Qualifications

• Previous experience in an IT helpdesk or support role
• Strong communication and customer‑facing skills
• Knowledge of internet technologies
• Experience with Microsoft‑based operating systems and end‑user troubleshooting
• Familiarity with UC or Microsoft Teams Direct Routing (a bonus, not essential)
• Good time management and confidence in triaging and resolving issuesAbility to work independently and as part of a busy, fast‑paced team
• A valid driving licence (essential)

Benefits

Competitive salary of 25,000 to 30,000, quarterly bonus opportunities, healthcare, pension, 22 days holiday plus statutory public, flexible shifts between 8am and 6pm, funded certifications with exam leave and many more great benefits. Onsite parking is also provided for those that choose to drive.

Join a company that truly backs your growth, provides training, self‑development and internal progression - this is a great opportunity.

Please apply or contact Matthew MacAlpine at Cathcart (url removed)

Cathcart Technology is acting as an Employment Agency in relation to this vacancy.